E-Commerce Operations Associate - Fabricland - Toronto, Ontario
(2024-04)
- Modernized the creation, organization, and deployment of promotional marketing assets using Canva and Adobe Photoshop for weekly campaigns, helping drive 50+ additional online orders per week while ensuring brand consistency and timely asset delivery.
- Untangled a disorganized inventory system cutting restock errors by 30%.
- Leveraged purchasing trend data from a number of online and in-store transactions via Microsoft Excel to drive campaign strategy decisions, resulting in a 40% increase in engagement, resulting in redesigned in store displays.
- Collaborated with marketing, merchandising, and operations teams to manage promotional assets and campaign deliverables, ensuring 100% on-time execution of weekly advertising initiatives.
Administrative Assistant - Cornerstone Marketing - Markham, Ontario
(2023-04 - 2024-04)
- Managed production timelines and supported the delivery of marketing collateral including digital advertisements, social media content, brochures, banners, and promotional materials.
- Partnered with external stakeholders, including Bank of Montreal, to coordinate branded marketing assets and campaign deliverables, ensuring consistent brand execution and contributing to a 30% increase in qualified lead generation.
- Maintained CRM databases and marketing records, ensuring accuracy, consistency, and accessibility of client information and campaign materials.
- Launched multicultural marketing campaigns, including Lunar New Year initiatives that contributed to 5+ condominium sales.
Front End Operations Supervisor - FreshCo - Toronto, Ontario
(2019-08 - 2023-04)
- Managed a team of 10+ employees while maintaining consistent execution of promotional initiatives and customer-facing campaigns.
- Developed and executed innovative in-store marketing initiatives to increase Scene+ program awareness and adoption, leading the location to rank among the top 5 stores in Ontario for most customer enrollments.
- Monitored performance metrics and customer engagement data to evaluate effectiveness of promotional activities.
- Introduced process improvements at the end of each shift, increasing operational accuracy by over 80%, demonstrating strong organizational and workflow management capabilities.
