Upskilled Digital Banking Advisor - RBC - Calgary, Alberta A Digital Upskilling Banking Advisor blends financial expertise with technical proficiency. They guide clients through modern mobile and online banking, and use AI-driven tools to analyze portfolios. Major Canadian banks actively look for these tech-savvy professionals to optimize the customer experience.
- Reviewed client transaction logs to identify fraud patterns and updated alert rules in the banking platform.
- Led hands-on workshops teaching online bill pay and mobile check deposit to 40+ customers weekly.
- Coached customers through account security settings, reducing password-reset calls to the help desk.
- Built step-by-step cheat sheets for advisors on remote advisory tools, shortening call resolution times.
- Resolved complex customer complaints about digital transactions by liaising with payments team and documenting fixes.
- Trained branch advisors on new digital onboarding flow using Salesforce, cutting customer drop-off during signup.
- Compiled weekly usage reports from the mobile app analytics dashboard to prioritize feature fixes for product team.
Administrative Assistant - Maple Leave Academy - Calgary, AB
(2021-01 - 2021-07)
- Answer Telephone call
- Provide program information to the clients.
- Greet visitors and clients and help them with the requested information
- Oversee incoming and outgoing mail.
- Help students and teachers with the photocopies.
- Support students and teachers as requested.
- Receive money for books, photocopying, printing, and other items.
- Oversee school items and order office supplies.
- Prepare and update equipment use sign in sheets.
- Provide support to school events, activities as required.
- Provide photocopy meter report at semester end.
- Maintain cleaning supplies
- Daily mail, receiving, courier, and shipping
- Maintain photocopier (keep paper and staples stocked, order toner and waste bottle)
- Assist administration as required
Program Assistant - Maple Leave Academy - Calgary, AB
- Prepare Classroom schedules as directed by LINC Coordinator
- Display classroom schedules in the classroom doors with enough copies for each student
- Receive and welcome students
- Distribute Student Handbook
- Prepare & maintain student files and reports
- Take pictures for student id's (if students request an id), files, and Schoolsense
- Create class schedules in MLA SchoolSense database
- Enter all the registered students into the database.
iCare Entry Clerk - Maple Leave Academy - Calgary, AB
- iCare data entry
- Enter all necessary information into iCare as they require
- Enter all new client data
- Enter exiting client data each week
- Record accurate student attendance
- Monthly attendance report within 5 business days of month end
- Keep up to date with iCare requirements and regulations
- Keep up to date with training for iCare and ensure all data is correct
- Ensure classes are input into iCare
- Ensure Client numbers in iCare are accurate
- Communicate concerns to management, administration, and if necessary IRCC.
Registrar - Maple Leave Academy - Calgary, AB
- Ilvarc - maintain continuous and open communication with counsellors
- Provide updated class lists to teachers and LINC coordinator as required.
- Collect, handle students' and teachers' concerns and report to LINC coordinator.
- Handle student transfer requests between teachers and LINC coordinator.
- Close and update students' file at the end of semester end.
- Prepare and collect registration information for next semester.
Production Staff - Dynamic furniture Corp - Calgary, AB
(2020 - 2021)
- Furniture pre-assembly
- Final assembly-production-panel and processing
- Cleaner-helper, hardware packer-touch up
- Quality assembly and control spray paint
Waitress - Karibu Grill and Lounge - Calgary, AB
(2019 - 2020)
- Escort customers to their tables and ensures they are settled comfortably
- Present the menu to customers, answers query and makes suggestions if necessary
- Ensure that customers are enjoying their meals or that they do not have any problem with their food
- Prepare and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments, and napkins in every table or counter.
- Performs other duties like brewing coffee and preparation of salads and appetizers
- Ensure that there are adequate supplies of food, tableware, linens, and beverages
- Offer wine selections, put this in the proper wine glass, and pour the wine for customers
- Stay alert for customer's requests and be prompted to address them
- Perform other tasks assigned by supervisor or manager from time to time.
Sales Manager - KapVoom - Petion-Ville, Haiti
(2017 - 2018)
- Build a successful team to meet company revenue targets through the activities of their sales representatives.
- Mentored, trained and motivated sales reps to improve their performance
- Collaborated with the marketing department to generate new leads
Secretary - Institut National des Filles - Petion-Ville, Haiti
(2015 - 2017)
Marketing Analyst - PSI Haiti - Petion-Ville, Haiti
(2012 - 2015)
- Aligned corporate marketing plans with branding and strategic objectives with Senior Management.
- Managed professional relationships with clients at several Corporate Organizations.
- Enhanced Sales Rep presentations and provided support during customer meetings
- Interacted with key customers to ensure product satisfaction, feedback and client adoption.
- Planned and executed marketing activities and events to increase brand awareness.
- Coordinated with Marketing staff to manage relationships with partners, clients, affiliates and media contacts.
