Ross Oliver Cervantes

Detail-oriented administrative and operations professional with experience supporting workforce scheduling, attendance and leave tracking, payroll coordination, documentation, reporting, and employee communication in fast-paced, regulated environments.

Strong Microsoft

Office skills—especially Excel—and a proven ability to maintain accurate, confidential records; validate information; resolve discrepancies; and manage shifting priorities with professionalism and reliability. Prepared to support administrative, HR coordination, and payroll-support functions.

Service Delivery Manager - GardaWorld - YKF, Region of Waterloo, Ontario

(2025-04 - 2026-08)

• Coordinated daily workforce schedules, staff deployment, attendance records, and coverage requirements for a high-volume operation.
• Processed schedule adjustments, availability updates, leave requests, and staffing-shortage follow-up while maintaining accurate and organized documentation.
• Prepared Excel-based reports, operational summaries, compliance documentation, and payroll-support records for leadership review.
• Reviewed shift and timekeeping information for accuracy, identified discrepancies, and coordinated timely resolution with employees and management.
• Served as a key point of contact by responding to telephone, email, and in-person inquiries with clear, professional follow-through.
• Managed multiple time-sensitive priorities while maintaining confidentiality, accuracy, and adherence to established procedures.

Service Delivery Manager - Paladin Airport Security Services - YZF, Yellowknife, NT

(2023-04 - 2024-08)

• Managed employee schedules, staffing coverage, shift changes, and attendance information to support uninterrupted daily operations.
• Maintained accurate reports, operational documentation, and records; reviewed data for completeness and supported corrections where needed.
• Communicated employee and operational updates to frontline staff and leadership, ensuring timely coordination and reliable follow-up.
• Supported workflow efficiency by prioritizing urgent administrative tasks and adapting quickly to changing needs.

Checkpoint Manager - GardaWorld - YZF, Yellowknife, NT

(2022-09 - 2023-03)

• Oversaw daily workforce planning, shift scheduling, attendance requirements, and operational communications in a regulated environment.
• Maintained organized operational records and provided timely updates to employees and management.
• Ensured staff followed established safety, security, and operating procedures while supporting a collaborative team environment.