Rua Abdallah

Iraqi-Canadian Woman.

Educations

• Pre-Health Sciences pathways-Advanced Diplomas& Degrees
• General Art& Science Diploma 
• BHSc-uOttawa Univ. 

Assistant Manager Dec 2022 – Sep 2023

Old Navy, Ottawa, ON

• Manages office operations, including team management, cash handling, and inventory control.

• Collaborates with other department managers to streamline operations, leading to an improvement in customer experience. 
• Oversees Men’s section, including product placement, visual merchandising, replenishment, markdowns, and shipping from the store. 
• Provides excellent customer service, sales floor support, cashiering, and fitting room assistance. 
• Leads training and onboarding of new employees in each department to improve performance and achieve individual and team goals.

Women Senior Lead Associate Jan – Nov 2022

Kid’s Lead Associate Feb 2020 – Dec 2021

Old Navy, Ottawa, ON

• Managed women's and kid’s section including product placement, visual merchandising, replenishment, markdowns, and shipping from store. 
• Assisted customers with product recommendations, selection and purchases. 
• Operated cash register and processed transactions accurately and efficiently. 
• Coordinated with employees to conduct monthly and annual inventory of merchandise. 
• Provided excellent customer service, sales floor support, cashiering, and fitting room assistance. 
• Led training and onboarding of new employees in each department to improve performance and achieve individual and team goals.
• Contributed to the overall maintenance for a clean and organized presentation of the store.

Loss Prevention (LP) Associate Oct 2018 – Jan 2020

Sales Associate May 2015 – May 2016

Old Navy, Ottawa, ON

• Conducted loss prevention operations to ensure store safety and preparedness. 
• Trained store employees in loss prevention techniques, including proper procedures of handling cash, managing inventory, and identifying potential security risks.
• Provided excellent customer service, sales floor support, and fitting room assistance. 

VOLUNTEER EXPERIENCE

Registration Day Volunteer Jan 2013 – Feb 2013

Adults High School, Ottawa, ON

• Registered new students and directed them to appropriate departments. 
• Acted as a Translator (Arabic and French) for students and their families who had difficulty. 

communicating in English.

• Assisted in filling out forms during student registration. 

CO-OP STUDENT

Old Navy, Ottawa, ON

• Customer service skills / fitting room/ sales floor all in departments (Women’s, Men’s and Kid’s). 
• Cashier. 

Honours Bachelor of Health Sciences (BHSc) Sept 2023- Current

University of Ottawa

• Courses included healthcare-related.
• Courses are mostly online except for one course.

General Arts and Science Diploma, Pre-Health Sciences Certificate Sept 2019 – Apr 2022

Algonquin College Ottawa, ON

• Courses included economics and the global marketplace, world conflict, and human behaviours.

Dental Assistant Courses, Level 1 Certificate Jan 2018 – Apr 2019

Algonquin College Ottawa, ON

• Some courses as clinic and labs had been done.