Ruixi (nancy) Qi

Friendly and customer-focused professional with 8+ years of experience in hospitality, retail, and customer service. Experienced in serving guests, sales, reservations, POS transactions, and handling customer concerns in fast-paced environments. Strong communication and interpersonal skills with the ability to work effectively both independently and as part of a team.

Server / Hostess - One Eyed Jacks - Barrie, ON

(2025-01 - 2026-06)

• Provided friendly and efficient service in a busy restaurant
• Greeted, seated, and assisted guests while managing reservations and wait times
• Took orders, processed payments, and handled customer requests
• Worked with kitchen and service teams to ensure smooth operations
• Maintained a clean and welcoming environment

Hostess - The Wilcox Gastropub - Toronto, ON

(2022-09 - 2023-09)

• Welcomed and assisted guests in a high-volume restaurant
• Managed reservations, seating, waitlists, and takeout orders
• Answered customer inquiries and provided menu information
• Handled guest concerns professionally and efficiently

Style Advisor - Armani - Halton Hills, ON

(2021-10 - 2022-10)

• Provided personalized customer service and product recommendations
• Assisted customers throughout the sales process and supported sales goals
• Processed transactions and provided after-sales service
• Maintained professional store presentation and visual standards

Receptionist - Soho Salon - Etobicoke, ON

(2020-07 - 2021-07)

• Scheduled appointments and managed customer bookings
• Answered phone calls and customer inquiries
• Provided professional front-desk service and assisted with daily operations
• Built positive relationships with clients

Hostess - Tachi Omakase - Toronto, ON

(2018-06 - 2020-06)

• Greeted and seated guests while managing reservations and walk-ins
• Assisted guests with menu questions and requests
• Supported billing and handled customer concerns
• Worked with the service team to maintain efficient guest flow

Diploma - Culinary Management - Humber Polytechnic (2024)

Diploma - Flight ServicesCulinary Management - IBT College (2021)