Receptionist / Front Desk Assistant - Sunrise Senior Care Home
(2023-06 - 2024-03)
- Greeted residents, visitors, and staff in a professional and friendly manner
- Answered phone calls and directed inquiries to appropriate departments
- Scheduled appointments and maintained calendars
- Handled emails, paperwork, and filing
- Maintained a clean and organized front desk area
- Assisted with administrative tasks and data entry
Receptionist - Mill creek care centre
(2024-03)
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments
- Greeted patients, verified insurance information and scheduled appointments in a timely manner
- Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist's office
- Contacted insurance companies to verify patient eligibility and coverage
- Practiced consistently exceptional customer service skills to maximize patient satisfaction
- Received and processed payments for services rendered, including cash and credit transactions
- Verified insurance coverage for treatment procedures, collected co-payments and processed payments accurately
- Developed friendly relationships with patients through positive interactions to create an inviting atmosphere in the office
