Rupleen Grewal

Reliable and professional customer service representative with over 4 years of experience in fast-paced food service and customer-facing environments. Skilled in customer communication, cash handling, POS operations, order processing, food safety, workplace organization, and teamwork. Completed dispatch training with knowledge of communication, coordination, scheduling, and problem-solving in busy environments. Trilingual in English, Punjabi, and Hindi.

Team Member / Food Counter Attendant - Tim Hortons - Winnipeg, Manitoba

(2022-08 - 2026-05)

• Provided friendly and efficient service in a high-volume food court environment.
• Took customer orders accurately and processed cash, debit, and credit payments using the POS system.
• Prepared food and beverages according to company standards and food safety procedures.
• Maintained cleanliness and organization of front counter, kitchen, dining, and work areas.
• Restocked supplies and supported daily operations during busy shifts.
• Worked closely with team members to complete orders quickly and maintain service quality.
• Handled multiple tasks during rush periods while staying calm, professional, and customer-focused.

Crew Member - Wendy's - Mission, British Columbia

(2020-09 - 2021-06)

• Assisted customers with orders and provided friendly front-counter service.
• Processed payments and handled cash transactions accurately.
• Prepared food items according to restaurant standards and safety guidelines.
• Maintained cleanliness of kitchen, counter, and dining areas.
• Supported coworkers during peak hours to ensure smooth and timely service.

Dispatch Certificate - Online Training Program (2026)

Hospitality Program - Hospitality - Langara College (2020-09 - 2022-08)

High School Diploma / 12th Standard - Guru Nanak Public School (2019-05)