Dynamic Administrative Professional with over 3 years of experience in customer service and administrative support. Proven ability to enhance operational efficiency through effective communication, organization, and problem-solving skills. Skilled in managing client inquiries, coordinating schedules, and maintaining accurate records in fast-paced environments.
Administrative Assistant July 2022 - Present
Infinity Store Inc., Toronto, ON
- Office Management & Coordination: Organized meetings, appointments, and events for multiple team members, managing 40+ meetings monthly, ensuring no scheduling conflicts, and improving team productivity by 15%.
- Document & Data Management: Created, edited, and formatted 150+ documents monthly using Microsoft Word and Excel, entered and maintained 2,000+ records quarterly with 99.9% accuracy, and improved document retrieval efficiency by 25%.
- Client Support & Communication: Handled 50+ daily calls and 30+ emails, resolving client inquiries within 24 hours, maintaining a 95% satisfaction rate, and assisting 20+ clients daily with 98% positive feedback.
- Expense & Resource Management: Oversaw expense reports, maintained monthly budgets with 100% accuracy, and reduced supply shortages by 20% through efficient inventory management.
Customer Service Representative February 2022 – June 2022
Esso, Toronto, ON
- Customer Assistance: Provided exceptional service to over 100 customers daily, addressing inquiries, processing transactions, and resolving issues promptly to ensure a positive shopping experience.
- Product Knowledge: Maintained thorough knowledge of store products and promotions, assisting customers with selections and upselling items to enhance sales.
- Cash Handling: Accurately managed cash registers, processed payments, and balanced cash drawers, ensuring 100% accuracy in transactions.
- Store Maintenance: Assisted in maintaining a clean and organized store environment, restocking shelves, and ensuring that displays were appealing and accessible.
