Russell Ng

Dedicated and results-oriented Account Executive specializing in customer retention and lifecycle marketing with a proven track record in driving sales and revenue growth through strategic account management. Seeking a challenging position by leveraging my expertise in SaaS sales, relationship building, and solution-based selling.

Account Executive (Dealer Marketing Consultant) at Epsilon Data Management (2020-01 – Present)

• Building deep relationships with clients to understand their specific needs and present strategic consultation to increase ROI
• Responsible for overall client satisfaction and outline industry insights towards latest trends, data analytics and marketing services
• Preparing monthly performance reports by reviewing propriety client information and providing data-driven solutions
• Metrics analysis to ensure increase effectiveness and informed decisions for future project goals
• Exceeded quarterly sales targets by 25%, consistently ranking among the top performers in the sales team
• Identified new business opportunities and expanded the customer base through prospecting and lead generation
• Collaborated with technical teams to provide clients with tailored software solutions, addressing specific business challenges
• Developed and delivered persuasive sales presentations, highlighting the unique features and benefits of Customer Relation Management (CRM) software products and full interactive marketing suite
• Designed and executed omnichannel marketing strategy across direct mail, email, text message and live agent telephone leads

Assistant Service Manager at Weins Canada (2016-02 – 2019-12)

• Delegated and managed jobs for repair team in order to maximize efficiency, avoid scheduling and overloads/missed appointments and deliveries
• Streamlined and optimized logistics process to save fuel costs and improve on delivery/drop off times
• Building rapport with clients and anticipating their needs by providing exceptional service and exceeding expectations

Bachelor of Arts (BA) in Political Science – York University (2007 – 2011)