Ryan Cortez

Recent Data Science and Machine Learning graduate with hands-on experience troubleshooting Windows computers, PC hardware, software, drivers, and firmware. Experienced building computers, installing and configuring hardware, updating drivers and firmware, and troubleshooting issues on Windows systems. Strong problem-solving skills with experience investigating technical issues, identifying where problems are occurring, testing solutions, and documenting changes.

Comfortable with Microsoft 365 applications including Outlook, Teams, Excel, Word, and PowerPoint. Clear communicator with experience working directly with clients and technical team members to explain issues, provide updates, and document solutions. Organized and dependable when managing technical work, documentation, deadlines, and changing priorities.

Data Specialist Intern - GRYP Tech - Winnipeg, Manitoba

(2026-05 - 2026-08)

• Investigated technical and data issues across AWS services, backend systems, and database tables to determine where problems were occurring.
• Tested system and database changes and reviewed the results to confirm issues were resolved and information was being processed correctly.
• Worked with developers when technical issues affected multiple parts of the system and helped narrow down the source of problems.
• Communicated technical changes and issues to clients in clear language and provided clarification when needed.
• Created and maintained technical manuals, troubleshooting information, transition plans, and process documentation for future developers and users.
• Managed assigned work independently while coordinating with frontend, backend, and data science team members when additional support was required.

Data Science and Machine Learning - Data Science and Machine Learning - Red River College Polytechnic (2025-01 - 2026-08)