Warehouse Associate - P L Z Assured Packaging
(2025-12)
- Pick, pack and stage finished goods for shipment.
- Follow GMP, safety and hazardous material handling procedures.
- Maintain accurate inventory records and perform cycle counts.
- Receive inspect and store raw materials and packaging supplies
Customer Service Representative - Itel International (Kroger)
(2025-02 - 2025-10)
- Resolved 100+ customer inquiries weekly by providing accurate solutions and timely follow-up, maintaining a 95% satisfaction rate.
- Streamlined case documentation processes, improving response times and reducing errors.
- Maintained meticulous records and ensured compliance with internal policies and quality standards.
Customer Service Representative - Concentrix (Nespresso)
(2023-10 - 2023-12)
- Handled high-volume inbound calls, processed transactions, and managed service requests with precision.
- Updated client records and documentation, ensuring data integrity and smooth office operations.
- Assisted in administrative tasks, including report preparation and workflow coordination.
Warehouse Associate (Part-Time) - H&L; Rapid True Value
(2023-02 - 2023-12)
- Managed inventory verification and shipment processing with 100% accuracy.
- Conducted cycle and physical counts, maintained FIFO rotation, and ensured compliance with safety standards.
- Enhanced warehouse reporting processes and maintained organized records to support operational efficiency.
Quality Analyst - Itel International (TDS Wireline Sales)
(2019-10 - 2023-06)
- Conducted detailed call evaluations and audits to improve team performance and compliance.
- Prepared comprehensive performance reports and presented actionable insights to management.
- Implemented process improvements that increased efficiency and accuracy in reporting workflows.
Call Center Supervisor (Wyndham Reservation) - Teleperformance
(2019-03 - 2019-10)
- Supervised and coached a team of 20 agents, driving performance improvements and elevating customer satisfaction scores.
- Managed escalations and implemented operational procedures to streamline workflows.
- Maintained accurate team records, schedules, and reports to support leadership decision-making.
Customer Service Representative - Teleperformance (HireRight)
(2018-08 - 2019-03)
- Provided high-quality client support while maintaining detailed records of interactions and transactions.
- Assisted in administrative reporting and documentation, supporting operational continuity and accuracy.
