Supervisor, Operations Support - Numeris
(2025-05)
- Coordinate training materials and operational documentation
- Support onboarding and employee training initiatives
- Maintain organized records, schedules, and internal resources
- Communicate with multiple departments to support daily operations
- Assist with process improvements and team support initiatives
- Provide operational support to employees and leadership teams
RCC Supervisor - Numeris
(2024-01 - 2024-04)
- Supervised and supported a team of Market Research Interviewers
- Conducted coaching sessions, team meetings, and performance reviews
- Assisted with onboarding, scheduling, and employee support
- Responded to escalations and operational concerns professionally
- Supported implementation of new procedures and operational changes
- Maintained quality, compliance, and productivity standards
Panel Administrator - Numeris
(2023-07 - 2024-01)
- Provided customer support by phone and email
- Maintained accurate records and updated internal systems
- Coordinated with internal teams to resolve customer issues
- Reviewed information from multiple systems to determine appropriate solutions
- Managed administrative tasks and follow-up communications
Senior Market Research Interviewer - Numeris
(2023-05 - 2023-07)
- Conducted outbound calls and maintained customer engagement
- Collected accurate information while following company procedures
- Responded to customer emails professionally and efficiently
- Assisted team members and supported productivity initiatives
Quality Associate - Numeris
(2022-12 - 2023-05)
- Reviewed calls and completed quality evaluations
- Provided feedback and documentation to support quality improvement
- Assisted with testing and administrative support tasks
- Maintained accurate reporting and documentation
Market Research Interviewer - Numeris
(2022-03 - 2022-12)
- Conducted outbound calls to individuals across Canada
- Collected survey information accurately while following scripts and company procedures
- Maintained professionalism and customer engagement throughout calls
- Applied feedback and coaching to continuously improve performance
- Assisted with special testing projects and documented results accurately
Stable Hand - Huntleigh Equestrian Centre - Carp, ON
(2022-03 - 2022-08)
- Cleaned stalls, barns, and work areas
- Fed and cared for horses daily
- Loaded hay and supplies and assisted with farm maintenance
- Operated farm equipment safely and responsibly
- Maintained a clean and organized environment
Inbound Contact Centre Agent - Costco Wholesale contact centre - Nepean, ON
(2021-08 - 2022-02)
- Assisted customers with orders, deliveries, and account inquiries
- Responded to phone and email inquiries professionally
- Resolved customer concerns using problem-solving skills
- Documented customer interactions accurately
- Escalated issues appropriately when required
Cashier/Customer Service - Princess Auto - Stittsville, ON
(2020-09 - 2020-11)
- Processed customer transactions and refunds accurately
- Assisted customers with questions and product selection
- Maintained front-end organization and cleanliness
- Applied discounts and price matching procedures
Stable Hand - Jovale Farm - Clayton, ON
(2018-05 - 2020-09)
- Fed and cared for horses
- Cleaned stalls and maintained barn cleanliness
- Assisted with daily farm operations and maintenance
Cashier - Benny&co - Stittsville, ON
(2018-12 - 2020-03)
- Processed customer orders and payments accurately
- Maintained order accuracy and customer satisfaction
- Completed daily cleaning and restocking tasks
- Assisted with front counter customer service
Caregiver - Self-employed - Stittsville, ON
(2012-03 - 2016-05)
- Assisted with housekeeping and meal preparation
- Supported daily care routines and medication administration
- Maintained a clean, safe, and organized environment
