ST. Xavier’s, Panchkula , India
Administrative Officer
July 2015 to Jan 2017
JOB DESCRIPTION
- Responsible for monitoring, reporting analysis of management information to facilitate improved senior management decision-making on strategic administrative issues.
- Develop quality assurance mechanisms to support the successful performance of the Administration, in particular the provision of high quality, timely student service to field staff.
- Provide management guidance and advice on complex administrative issues, including proposals for change in structures, authorities, responsibilities resource levels.
- Engage strategically with local service providers at the corporate level with a view to promoting standardization.
- Initiate actions covering the entire span of human resource activities.
- Review post incumbency reports for purposes of vacancy management staffing table control.
- Lead the preparation and implementation of the strategic plan, work program, and budget to make sure compatibility with work priorities objectives, taking into account the most effective use of resources
- Monitor budgetary allocations through regular reviews; draft routine and ad hoc outputs; and provide effective monitoring reports data
855 Trial Lawyers, Chandigarh, India
Customer service representative
March 2017 to April 2018
JOB DESCRIPTION
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Satluj Public School, Satluj Group of Schools, India
Education Coordinator & Physics Teacher (Senior Secondary classes)
April 2018 to Till 22 December, 2022
JOB DESCRIPTION
- Completed in-service and additional trainings to maintain professional growth. Leading interesting and diverse group activities to engage students.
- Utilizing multi-media strategies and technology to convey information in fresh and interesting ways.
- Keeping classrooms clean, organized and safe for students and visitors. Talked with students in need of extra attention and made plans to assist with concerns. Occasional teaching training of students.
- Curriculum management, monitoring and counter checking.
- Assisting with student government activities. Implementation of portfolio grading system in literature classes.
- Incorporation of new texts into standard curriculum.
- Tutored students seeking additional guidance with course work. Assessed students’ performance throughout the term.
- Conducted individual students’ conferences.
