Sahijpreet Kaur

Customer-focused and tech-savvy professional with 3+ years of experience in warehouse operations, dispatching, logistics coordination, and customer service. Skilled in inventory management, team coordination, problem-solving, and handling customer inquiries in fast-paced environments. Strong communication and multitasking abilities with experience using logistics software, maintaining operational accuracy, and delivering excellent customer service.

Adaptable, reliable, and committed to continuous improvement and teamwork.

Warehouse Associate / Team Lead - DB Schenker - Calgary, AB

(2023-06 - 2025-05)

• Assisted in leading warehouse operations by assigning tasks and ensuring workflow efficiency.
• Applied FIFO inventory management practices to maintain stock accuracy and organization.
• Communicated with supervisors regarding KPIs, operational concerns, and workflow improvements.
• Generated operational reports and coordinated with internal departments.
• Maintained safety standards and supported timely order processing.

Grocery Clerk / Customer Service Associate - Sobeys - Invermere, BC

(2025-06)

• Assist customers with inquiries, product locations, and checkout support.
• Stock shelves and maintain inventory organization and product freshness.
• Support daily store operations in a fast-paced retail environment.
• Work collaboratively with team members to ensure excellent customer service.

Team Member / Customer Service Associate - A&W - Invermere, BC

(2025-06)

• Provide efficient and friendly customer service in a high-volume restaurant environment.
• Handle cash transactions and maintain order accuracy.
• Prepare food items while following hygiene and safety procedures.
• Support team operations to ensure smooth service during busy hours.

Dispatcher & Brokerage Agent - Y.K Freightways & Rai Trucking - Calgary, AB

(2022-08 - 2023-01)

• Scheduled pickups and deliveries while coordinating with drivers and customers.
• Managed customer inquiries and resolved dispatch-related issues efficiently.
• Prepared documentation, rate quotes, and maintained compliance records.
• Used AVAAL, ELD systems, and digital tracking tools for logistics operations.

Customer Service Representative / Cashier - Wendy's & Tim Hortons

(2020 - 2023)

• Assisted customers with orders and inquiries in fast-paced environments.
• Resolved customer concerns professionally using active listening and communication skills.
• Maintained cleanliness, stock levels, and operational accuracy.
• Worked effectively as part of a team to ensure quality customer service.

Uber Driver (Part-Time) - Uber

(2021 - 2023)

• Delivered excellent customer service and maintained high customer satisfaction ratings.
• Managed route planning and in-app troubleshooting efficiently.
• Ensured timely and safe transportation for customers.

Business Administration - Canadore College (2020 - 2020) Mississauga, ON

Business Administration - Conestoga College (2020 - 2020) Kitchener, ON

Bachelor of Arts - Guru Nanak Dev University (2018 - 2018) Punjab, India