DINING ROOM SERVER at STERLING HOUSE (2025-09 – Present)
- Demonstrated excellent customer service skills.
- Greeted guests and provided friendly service with a smile.
- Aided in daily operations, ensuring compliance with health and safety regulations.
- Provided knowledgeable menu advice to residents.
- Ensured accuracy of orders by verifying contents of order tickets.
- Utilized proper food handling techniques and procedures.
- Communicated effectively with co-workers, management, and other departments.
FRONT DESK STAFF at STERLING HOUSE (2025-08 – Present)
- Greeted and checked-in guests promptly, courteously and efficiently while providing exceptional customer service.
- Responded to inquiries regarding availability of rooms, rates, and accommodations.
- Resolved guest and resident complaints quickly and effectively while maintaining high levels of customer satisfaction.
- Handled cash, card, and cheque transactions.
- Answered phone calls, taking messages, or transferring calls as needed.
- Interacted kindly with residents, offering assistance and support.
- Received and processed sensitive medical records.
- Communicated regularly with supervisors to update them on any changes or problems encountered during shift.
- Performed administrative tasks such as filing documents, photocopying, and faxing paperwork.
- Tracked inventory of supplies used for front desk operations daily.
- Contacted emergency services during various medical emergencies.
CONCESSION SALES STAFF at DAKOTA COMMUNITY CENTRE (2023-03 – 2023-10)
- Demonstrated excellent interpersonal communication skills to build relationships with customers and colleagues.
- Delivered customer service in a fast-paced environment.
- Handled transactions efficiently; ensuring accuracy when processing payments from customers.
- Prepared and served food orders efficiently.
- Performed daily store operations tasks such as stocking shelves and balancing the cash register drawer.
- Prepared large quantities of food items according to recipes or specific customer orders.
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
STOCKER AND LINE MEMBER at ST MARY'S FOOD BANK (2018-09 – 2020-03)
- Assisted clients in selecting food items.
- Provided assistance with locating items.
- Organized and stocked food items.
- Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the establishment.
USHER at CAC REHOBOTH CHRISTIAN CENTRE (2017-01 – 2020-03)
- Greeted guests and answered questions in a friendly, professional manner.
- Assisted with seating arrangements and maintained order during services.
- Collaborated closely with other Ushers to ensure smooth event flow.
- Maintained order and ensured adherence to safety rules.
