Saim Afzal

Audited daily workflows cutting administrative delays by 25%. Organized messy file systems and moved over 1,000+ digital and paper files into secure cloud storage. Set up efficiency tools (like Google Workspace, Microsoft 365, and Trello), saving clients an average of 5 hours per week.

Independent Consultant – Operational Workflows - Self-Employed

(2024-01)

• Audited daily workflows cutting administrative delays by 25%.
• Organized messy file systems and moved over 1,000+ digital and paper files into secure cloud storage.
• Set up efficiency tools (like Google Workspace, Microsoft 365, and Trello), saving clients an average of 5 hours per week.
• Researched and built 4 customized digital templates that helped clients track their daily tasks faster and with zero errors.

Operations Coordinator - Islamic Society of Markham

(2023-05 - 2024-01)

• Workflow & Process Tracking: Managed end-to-end progress tracking and supporting documentation for 15–25 active files weekly, ensuring complete accuracy and 100% on-time processing.
• Data Management & Auditing: Conducted thorough audits of internal database records and files for completeness, labeling accuracy, and strict alignment with organizational guidelines.
• Client Communication: Served as the main point of contact providing clear, actionable updates to clients; drafted correspondence and administrative checklists to streamline workflow intake.
• Operational Execution: Maintained structured digital folders and internal database records, adapting quickly to high-volume administrative priorities while meeting rigid operational deadlines.

Clinic Administrative Assistant - Healing Touch

(2018-08 - 2019-09)

• Data Entry & Systems: Executed precise data entry and file preparation for 100+ client records weekly utilizing digital databases and structured archiving systems.
• Inquiry Support & Updates: Acted as the primary point of contact managing 20+ daily client inquiries, delivering prompt status updates, process details, and documentation instructions.
• Quality & Document Verification: Verified data consistency and completeness across all client intakes to render files fully submission-ready for internal processing.

Bachelor of Arts - Human Resources Management - York University (2025)