Call Centre Representative at KGS Research (2025-08 – 2026-01)
- Collected and structured large volumes of survey data through outbound interactions, ensuring high data accuracy for downstream analysis
- Accurately logged 100% of survey responses into internal database systems, supporting reliable data analysis
- Maintained strict confidentiality and data protection compliance, contributing to zero reported data breaches
Coding Instructor/Tutor at Independent (2024-09 – 2025-07)
- Taught Java programming fundamentals to 20+ younger students with special needs by designing adaptive, step-by-step coding exercises that supported diverse learning styles, increasing task completion rates by 30%
- Explained core programming concepts (variables, conditionals, loops, basic OOP) in an accessible and age-appropriate manner
Freelance Web Developer at Independent (2024-07 – Present)
- Designed and delivered custom websites by translating specific client requirements into functional web solutions, refining designs based on feedback, and ensuring usability, visual appeal, and timely delivery
- Balanced usability, visual design, and performance while meeting 100% of project deadlines
- Strengthened skills in requirement analysis, debugging, and client communication
Information Technology Support at uStudy Learning Centre (2022-09 – 2023-04)
- Provided frontline technical support by troubleshooting hardware, software, and network issues to ensure smooth operation of learning systems and student workstations
- Assisted students and staff with setup, maintenance, and use of computers, printers, and educational software
- Diagnosed and resolved common IT issues, resolving hardware, software, and connectivity issues, which improved the reliability of online classes and meetings by 40%
