Sal Ssa

Compassionate Registered Psychiatric Nurse and Registered Mental Health Nurse with over 15 years of healthcare experience, including more than 12 years as a Transitional Care Coordinator within an acute care hospital. Extensive experience coordinating patient care, managing complex patient transitions, collaborating with physicians, community providers, patients, and families, and ensuring timely access to appropriate healthcare services. Skilled in case management, patient advocacy, care coordination, intake and discharge planning, clinical documentation, electronic medical records, and multidisciplinary collaboration.

Recognized for excellent communication, organizational skills, attention to detail, and the ability to manage multiple priorities while delivering exceptional patient-centered service. Experienced working independently in fast-paced healthcare environments and committed to improving patient access, continuity of care, and treatment outcomes.

Transitional Care Coordinator - William Osler Health System - Ontario

(2014-07)

Coordinate complex patient care and transitions from hospital to community services, ensuring continuity of care and timely access to appropriate healthcare resources.

• Serve as a primary liaison between patients, families, physicians, nurses, community agencies, rehabilitation services, long-term care facilities, and external healthcare providers.
• Conduct comprehensive patient assessments to identify barriers affecting discharge, treatment plans, and ongoing care needs.
• Advocate for patients by coordinating services and facilitating access to appropriate community programs and healthcare supports.
• Maintain accurate electronic medical records and detailed clinical documentation while ensuring compliance with privacy legislation.
• Collaborate with multidisciplinary healthcare teams to develop individualized care plans and support positive patient outcomes.
• Communicate regularly with patients and families, providing education, support, and guidance throughout complex healthcare transitions.
• Coordinate referrals and monitor progress to ensure services are delivered efficiently and without unnecessary delays.
• Prioritize multiple competing demands while maintaining high standards of accuracy, organization, and patient service.

Mental Health Therapist - Alberta Health Services – Addictions & Mental Health - Alberta

(2012-01 - 2012-05)

• Completed comprehensive mental health and risk assessments for children, adolescents, and adults.
• Coordinated patient care with psychiatrists, physicians, social workers, and community agencies.
• Assisted patients in accessing appropriate community resources and follow-up services.
• Maintained accurate electronic documentation and patient records.
• Provided crisis intervention and short-term therapeutic support.
• Delivered patient education and collaborated with families to support treatment plans.

Nurse Specialist – Assertive Outreach Team - Bell House CAMHS - United Kingdom

(2010-08 - 2011-08)

• Coordinated community mental health services for children and adolescents with complex mental health needs.
• Worked closely with physicians, schools, families, and social services to coordinate care.
• Conducted assessments and maintained detailed clinical documentation.
• Supported patients throughout treatment while promoting engagement and continuity of care.

Staff Nurse - Arrows Group CAMHS - United Kingdom

(2010-01 - 2011-05)

• Delivered patient-centered mental health care to children and adolescents.
• Coordinated care planning with multidisciplinary healthcare teams.
• Supported patient and family education.
• Maintained accurate patient records and documentation.

Clinical Team Leader – PICU / CAMHS - Alpha Hospital - Woking, United Kingdom

(2007-12 - 2009-12)

• Coordinated inpatient mental health services for individuals with complex psychiatric conditions.
• Led multidisciplinary communication and patient care planning.
• Supervised nursing staff while ensuring high-quality patient care.
• Maintained clinical documentation and quality standards.

Diploma in Higher Education - Mental Health Nursing - Thames Valley University

Diploma in Business Studies - Business Studies

Certificate in Business Studies - Business Studies