Salila Muru

I am an experienced administrative professional who is committed, enthusiastic, reliable, and diligent. My strong skills in verbal, written, and interpersonal communication enable me to thrive in dynamic environments. I excel at collaborating within a team and can also work independently, demonstrating my ability to operate effectively in remote settings.

My areas of expertise include administration, data entry, document creation, document management and document conversion, customer service, and coordination.

Sr. Administrative Assistant (Government Contract)

• Conducted research on radio frequency identification technologies and assessed various vendors. This effort culminated in a comprehensive comparison report that aided management in their decision-making process.
• Leveraged provincial data to analyze Red Seal trades and successfully aligned them with the Federal Ellis Chart, clarifying trade equivalencies. 
• Converted historical trade meeting minutes from Word documents to PDF format, enhancing accessibility while preserving critical information. 
• Generated a detailed budget forecast report for post-secondary institutions using advanced Excel techniques, which supported resource allocation and financial planning efforts.

Health Information Act (HIA) Administrator (Contract)

• Collected relevant information from stakeholders to determine the required services while adhering to the guidelines of the Freedom of Information and Protection of Privacy (FOIPP) Act and the Health Information Act (HIA).
• Drafted and managed the end-to-end lifecycle of HIA requests. This included handling correspondence such as acknowledgments, final responses, time extensions, and letters to third parties. I organized report packages with a focus on accuracy and complied with secure office protocols and identity verification processes.
• Prepared HIA requests and collaborated with various divisions regarding reports on Statement of Benefits Paid, Netcare Audit logs, Pharmaceutical Information Network logs, and inquiries from the general public and healthcare professionals.
• Developed an administrative procedure manual for FOIPP General Awareness courses. This involved canvassing the Advisors' schedules, booking training rooms, and sending reminders. I communicated essential details to Human Resources for publication on the Government of Alberta's intranet while carefully preparing course materials and revising slide presentations.

Program Administrator (Government Contract)

• Effectively managed the influx of various applications by receiving, categorizing, and sorting them based on program types and requested services. 
• Facilitated the smooth transition of client documents for scanning, monitored and recorded quantities, and ensured prompt imaging in the internal database to expedite processing timelines. 
• Navigated complex application guidelines to route relevant materials to the appropriate program areas accurately. Assisted in retrieving original documents as requested by divisions to support effective collaboration. 
• Identified time-sensitive requests that required immediate attention to ensure timely service delivery to clients.

Data Entry Clerk

• Provided exceptional telephone customer service and impartial assistance to the public, offenders, correctional staff, and cross-jurisdictional Courts.
• Entered details of adjourned and concluded cases into the Justice Online Information Network (JOIN) provincial database and diligently produced related documents, including Judges' Orders and Mental Health Assessments.
• Issued arrest warrants, summonses, recognizances, and undertakings while adhering to the directives of the Court.
• Accurately numbered and categorized new charges in JOIN, in compliance with applicable legislation, e.g. Criminal Code, Public Health Act, municipal Bylaws.

Sr. Judicial Clerk (Secondment)

• Administered oaths and affirmations for personnel from enforcement agencies and members of the public, thereby facilitating an efficient process for the intake of new charges and private information. 
• Managed various payment methods, including cash, debit and credit cards, as well as post-dated checks. I ensured the proper allocation of funds to fines, restitution, and cash recognizance orders, while maintaining accurate transaction records. I collaborated with the accounting department to reconcile payments and ensure the timely processing of bank deposits. 
• Provided necessary coverage for the Hearing Office, ensuring uninterrupted business operations. I competently generated and organized essential documents for hearings, including emergency protection orders, bail applications, warrants, and apprehension orders. 
• Conducted thorough proofreading and authorization of recognizance orders, addendums, undertakings, peace bonds, and fine orders in conjunction with offenders. Additionally, I reviewed probation and conditional sentence orders in detail to prepare for the Probation Officer’s initial intake meeting with offenders, thereby enhancing the effectiveness of case management.

Appointed Non-Presiding Justice of the Peace.

Accounting (Not-for-Profit) Certificate

Paralegal Certificate (Honours)

Office Administration Diploma (Honours)