Registered Nurse (RN) - Kingston general hospital - Kingston, Ontario
(2024-07)
- Administered hemodialysis treatments to patients with end-stage renal disease, ensuring proper setup and monitoring of dialysis machines
- Assessed patients' vital signs, fluid status, and overall well-being before, during, and after each dialysis session
- Managed patient care plans by collaborating with physicians and other healthcare professionals to develop individualized treatment strategies
- Monitored patients for any adverse reactions or complications during dialysis sessions and took appropriate actions as needed
- Educated patients on the importance of adhering to dietary restrictions and medication regimens to maintain optimal health outcomes
- Performed venipuncture for vascular access placement using aseptic techniques
- Maintained accurate documentation of patient assessments, interventions, and outcomes in electronic medical records systems
- Ensured strict adherence to infection control protocols to prevent the spread of bloodborne pathogens in the dialysis unit
- Provided emotional support to patients undergoing long-term hemodialysis treatment
Registered Nurse (RN) - Sacre coeur Hospital - Montréal, QC
(2020-12 - 2023-12)
- Provided nursing care under the general supervision of the head nurse
- Contributed to the assessment of the user's state of health
- Performed any other task delegated by the nurse or by the unit head
- Provided safe care and services and preventing risks
- Communicated to the nurse, in a timely manner, the appropriate information concerning the patient or his family
- Recorded observations, activities and interventions in the patient's record
- Ensured patient safety as well as respect for privacy and confidentiality of data
- Performed any other related task at the request of the immediate superior
- Provided direct patient care including administering medication and monitoring vital signs
- Communicated with patients and their families regarding their care and treatment plans
- Maintained accurate and detailed medical records
- Distributed educational materials for patients on self-care and medication management
Registered Nurse (RN) - Héma-Québec - Montréal, QC
(2019-03 - 2020-10)
- Collected whole blood donations and other special donations including platelets and plasma
- Participated in the assembly and disassembly of blood drives
- Contributed to the assessment of the donor's state of health
StudentCare agent - ASEQ/Studentcare - Montréal, QC
(2018-03 - 2019-03)
- Managed high volumes of inbound, outbound calls and and chat inquiries
- Responded to customer inquiries and complaints via phone and email
- Documented customer interactions and maintained up-to-date records
- Verified the eligibility of benefits
- Provide assistance to submit claims online
Credit card specialist - TD Bank - Montréal, QC
(2016-06 - 2017-07)
- Assist customers with their telephone requests
- Explain products and services provider by the company
- Respond to problems, and direct phone calls to the appropriate department
- Responsible for handling of dispute / chargeback inquiries from customers and business partners through multiple channels. including inbound calls, web applications and written correspondence
- Exceeded team targets consistently for three consecutive months
- Received positive feedback from customers on the quality of service rendered
