Saloni Thakor

Open to opportunities in Financial Services | Compliance | Risk Management | Securities Administration

Compliance-focused financial services professional with 3+ years of proven expertise in AML/KYC compliance, regulatory adherence, and risk assessment. I bring a track record of maintaining zero compliance violations while managing over 500 client files and processing 200+ monthly transactions with 99.8% accuracy.

What I Bring to Your Organization:

Process Optimization: Consistently deliver measurable results – achieved 30% efficiency improvements through process enhancements and maintained 95% first-contact resolution rates in customer-facing roles.

Technical Proficiency: Advanced skills in Lexis Nexis, Salesforce CRM, SQL, and comprehensive Microsoft Office Suite, enabling seamless integration into existing workflows.

Continuous Learning: Currently pursuing Canadian Securities Course (CSC) certification, demonstrating commitment to staying current with industry standards and expanding professional capabilities.

My Approach:

Ready to contribute to your compliance and risk management objectives. Let's connect to discuss how my expertise can support your organizational goals.

Securities Administrator | Olympia Trust Company, Calgary, AB (June 2023 - October 2024)

• Processed 200+ client financial and non-financial transactions monthly with 99.8% accuracy rate
• Maintained client files with zero compliance violations, consistently meeting all audit standards
• Reviewed 75+ weekly documents for account openings, purchases, client updates, and distributions
• Resolved 40+ monthly client issues through collaborative problem-solving
• Trained new team members on company procedures and regulatory requirements
• Streamlined business processes, achieving 30% efficiency improvement
• Managed 50+ daily tasks in fast-paced environment while maintaining 99% attention to detail
• Actively participated in weekly team meetings and contributed to 4 major department projects annually
• Stayed current with industry regulations and Olympia's evolving product offerings

Client Analyst: AML & KYC Officer | Butterfield, Halifax, NS (September 2022 - June 2023)

• Managed 50+ client onboarding, periodic reviews, and trigger reviews monthly with on-time completion and 80% quality scores
• Conducted comprehensive financial crime risk assessments for 200+ client relationships
• Reviewed CDD, EDD, SOW & SOF documentation for individuals, retail banking clients, and Approved Introducers
• Performed detailed adverse media searches to identify potential high-risk factors
• Reduced compliance risks by 30% through proactive risk assessment procedures
• Documented detailed Source of Wealth/Funds rationales for regulatory compliance
• Analyzed client summaries from Front Office teams with 24-hour response time for documentation guidance
• Reviewed tax documentation for accuracy and regulatory compliance
• Maintained strict adherence to banking confidentiality standards and company policies

Customer Service Representative | Butterfield, Halifax, NS (November 2021 - September 2022)

• Achieved 95% first-contact resolution rate across multiple channels (email, phone, online banking)
• Handled 75+ daily customer interactions while maintaining high satisfaction ratings
• Successfully recovered funds from overdrawn accounts using persuasive communication techniques
• Approved/declined transactions for overdrawn accounts following established protocols
• Escalated complex issues with timely follow-up and resolution tracking
• Maintained comprehensive knowledge of all banking products, services, rates, and fees
• Consistently exceeded performance standards for response times and call resolution metrics

Professional Certifications & Continuing Education

• Canadian Securities Course (CSC) - In Progress, Calgary, AB
• Customer Service in AI - LinkedIn Learning, February 2025, Calgary, AB

Academic Qualifications

• Diploma in Advanced Biotechnology - Centennial College, Toronto, ON (December 2019)
• Bachelor's Degree in Microbiology - Sardar Patel University, India (June 2017)