Samantha Parsonage

Highly organised and customer-focused professional with experience in office administration, assistant management, and team leadership. Proven ability to coordinate daily operations, manage administrations tasks, train and support staff, and deliver exceptional customer service in fast-paced environments. Skilled at streamlining workflows, solving problems and positive relationships.

Recognized for strong communication, attention to detail, and the ability to prioritize multiple responsibilities while maintaining efficiency and professionalism.

Assistant Manager of Dental Office - Clinique Dentaire Cartier Westmount - Westmount

(2025-04)

• Supervised daily operations to ensure efficient patient flow and service quality.
• Trained and mentioned staff on best practices in patient care and office procedures.
• Calling accounts receivable.
• Developed a strong working relationship with staff, fostering a positive working environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Assisted in recruiting, interviewing, hiring of new employees to maintain adequate staffing.
• Managed payroll, sick days, ROE's, vacation time and scheduling for employees.
• Handled private insurance for employees.
• Spoke with insurance companies concerning patient insurance claims and adjusted when needed.
• Entered insurance cheque payments, Direct deposits payments and RAMQ payments into the system.
• Calculated monthly pays for Associate Doctors.
• Kept track of Daily Production per Doctor.
• Handled emails, phone calls and voicemails from patients, Doctors offices, etc.
• Maintained compliance with health and safety regulations.
• Coached new employees, ensuring a smooth process into adapting to their rolls.

Dental Receptionist - Clinique Cartier Cartier Westmount (ADCS) - Westmount

(2019-04 - 2025-04)

• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Process patient intake forms and insurance verification to ensure accurate billing.
• Maintained organized patient records.
• Assisted patients with inquiries, providing exceptional customer service to enhance satisfaction.
• Trained new reception staff on administration procedures and software usage for operational usage.
• Answered Telephone calls to provide office information, transferred calls.
• Addressed patient inquiries via phone, email or in person.
• Maintained a clean and welcoming reception area for patients.
• Helped patients complete necessary medical forms and documentation.

Dental Assistant - Dr. Orly Levy - Montreal, QC

(2015-03 - 2018-10)

• Assisted in patient management, ensuring comfort comfort and addressing concerns about dental treatment.
• Prepared treatment rooms and sterilized instruments.
• Supported dentists by anticipating needs, preparing materials, and documenting patient information accurately.
• Educated patients on post treatment care to promote healthy healing.

Dental Assistant - PACC- Lasalle

Accounting Clerk - PACC- Lasalle