Sameena Saleh

Ambitious, career-focused job seeker, anxious to obtain an entry-level Administrative position to help launch career while achieving company goals.

• Provide advanced technical support, handling complex customer cases under minimal supervision.
• Mentored new employees on procedures and policies to maximize team performance.
• Solve unstructured problems that require extensive use of conceptual thinking skills.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong customer relationships to encourage repeat business.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.

HUMBER COLLEGE

Ontario Graduate Certificate in Project Management