Service Advisor/Warranty Administrator - St. Thomas Nissan
(2022-04 - 2024-04)
- Greeting customers for their service appointment.
- Write up work orders, open and closing.
- Selling services and proactively recommending solutions and needs.
- promoting new programs
- Keeping customers up-to-date on their status of repairs.
- Process Warranty through Nissan Canada portal and collaborate with customers with their coverage.
- Perform administrative invoices and file them in appropriate sequence.
- Overseeing inventory for tires storage and making sure they are all up to date and customers are informed about their appointments.
Service Manager - St. Thomas Nissan
(2024-05)
- Overseeing overall operations at service department.
- Greet all customers promptly and professionally
- Supports the Service Manager in overseeing daily dealership service operations, ensuring excellent customer satisfaction and efficient workflow for technicians
- Verify and communicate service concerns to the Service Technicians.
- Obtain customer and vehicle information
- Communicate details of service work completed in a timely fashion
- Resolve customer complaints courteously and promptly
- Managing technicians productivity, resolving issue and complaints.
- Maintaining service order accuracy.
- Supervising staff and training new staff.
- Ensuring parts and equipment are available.
- Assistant with warranty claims.
- Implement strategies to improve service department efficiency and profitability.
- Deliver and maintain a high level of customer service
Account Executive - Kuehne Nagel Ltd
(2017-08 - 2022-03)
Kuehne Nagel is a global logistics network is our strongest asset. Dedication, integration and innovation are at the heart of our business philosophy. Focused on our customers’ needs we provide integrated logistics solutions of outstanding quality and operational excellence – we are the extension of your business.
- Responsible to a designated territory (within a pre-defined geographic territory) which included the identification of medium to large potential accounts
- Responsible to conduct needs assessments of prospects identify new opportunities to introduce Kuehne Nagel Ltd Freight Services-Ocean/Air/Rail/Truck 3PL, Customs Brokerage, Consulting Program and solutions.
- Book client meetings to identify and close new business opportunities.
- Implement new business in collaboration with operations and ensure proper communication among all stakeholders.
- Create and maintain business relationship with new clients and existing clients.
Account Manager - Livingston International
(2015-08 - 2017-07)
Livingston International is a North American provider of customs brokerage services. Livingston International provides customs brokerage, trade consulting and international freight forwarding services to importers and exporters throughout North America and around the globe.
- Assign too strategic territory planning (within a pre-defined geographic territory) which will include the identification of Medium to Large potential accounts.
- Analyze and conduct needs assessments of prospects identify new opportunities to introduce Livingston's Customs Brokerage, Freight Services-Ocean/Air/Rail/Truck, Consulting Program and solutions.
- Set up client meetings to identify and close new business opportunities through Sales Force.
- Implement new business in collaboration with operations and ensure proper communication among all stakeholders.
- Establish and maintain business relationship with new clients and existing clients.
- Liaise other department to ensure effective communication of clients' issues (e.g., pricing, solutions, financials, etc.) and refer additional business opportunities if appropriate
Account Manager - Wilson International
(2013-04 - 2015-12)
Willson International is a fourth-generation, family-owned business with deep-rooted experience and expertise in the regulatory environment of international trade. Using real-time and innovative technology tools, web portals and expertly trained client service specialists, Willson has upheld its reputation as the service provider of choice to a wide variety of time-sensitive and logistically complex businesses, including the food, steel, produce, floral and automotive sectors, among others. We facilitate global trade through:
- Established segment strategies in cooperation with the Director and aligned Business Development Executive and set goals and priorities in accordance with the identified segment strategy.
- Identify and qualify prospects and sales opportunities within the designated markets and enter information into the system.
- Set appointments for Business Development Executives with clients and plan sales contact approach and objective by determining scope. Identify appropriate follow-up when required.
- Sell customer-specific solutions by planning effective sales calls and proposal and qualify client needs through effective probing techniques. Minimize emphasis on rates through effective supporting statements and present solutions in the contexts of features, benefits and advantages. Create client needs assessment and negotiate alternatives that will reach an outcome that will benefit all stakeholders involved.
- Ensure proper implementation of new business by partnering with internal resources to best meet client needs. Transition relationship to the service delivery team in a seamless manner.
Account Manager - Rogers Communications Inc.
(1999-02 - 2013-02)
Rogers Communications Inc. is a diversified communications and media company that operates almost entirely in Canada. Founded in 1960 with a single FM radio station in Toronto, it is now the country’s largest provider of wireless services as well as a leading cable company and a major player in broadcasting, publishing and sports entertainment. Among its many brands are City TV, Chatelaine magazine and the Toronto Blue Jays.
- Outstanding success in building and maintaining relationships with key banner decision-makers, establishing large-volume, high-profit accounts producing as much as $500k+ annually while maintaining excellent levels of retention.
- Transformed an under-producing territory, immediately resolving long-standing problems, and instituting incentives that elevated performance while building morale and motivation. Ramped area sales 150 %+ in 2 years.
- Accountable for territory management, results and timely execution with all third parties, cable independents and Roger’s dealer within the GTA.
- Planned and implemented effective regional and national sales programs by building and maintaining strong relationships with the Banners I support to increase Rogers/Fido market share from 25% to 45%.
- Built and developed quarterly plans with Dealer accounts, in tandem with the Regional Sales Manager to meet and exceed monthly sales objectives for Rogers Wireless/Cable services/products.
- Worked with senior management on message consistency and alignment, ensuring all business strategies and initiatives to maximize sales were executed.
- Played a critical role in the success of the Small Business Specialist (SBS) program providing training, support, motivation, and guidance to the elite SBS Plus representatives.
- Resolved all customer escalations in a timely manner to enhance the customer experience.
- Reported on the progress of meeting targets and sales projections for the week, month, and quarter to the leadership team.
Consumer Inside Sales Representative - Rogers Communications Inc.
- Provide professional, responsive customer service to both inbound and outbound clients.
- Fact find individual consumer needs to appropriately recommend which devices and tools would suite their usage
- Recommend products and services and/or shares information with clients to meet their immediate product needs and provide superior responsive execution and delivery of tailored client transactions.
