Samer Rhayem

Technical Business Analyst with 10+ years of customer- and stakeholder-facing experience implementing payments and compliance platforms (SWIFT MT/MX ISO 20022, ACH, AML/KYC, FATCA/CRS) for banks across North America, the Middle East, and Africa. Proven track record leading technical implementations end-to-end — gathering requirements, designing solutions, coordinating with engineering teams, and supporting customers through go-live and beyond. Strong SQL and data analysis skills, a track record of translating complex technical concepts for both technical and non-technical audiences, and a customer-first approach to solving problems under tight deadlines.

Bilingual (English/French).

Technical Lead at Payments Canada (2025-06 – 2026-04)

• Led technical analysis on the Automated Clearing Settlement System project, acting as the primary technical point of contact across business and engineering stakeholders.
• Defined business requirements and business flows, and gathered and documented non-functional requirements to guide implementation.
• Partnered with the Enterprise Architect as solution architect, defining the technical conceptual design for a national payments platform.
• Produced technical solution design documentation and use case documentation used by delivery and engineering teams.

IT Business Senior Analyst at Citi Bank (2023-08 – 2025-06)

• Served as data business analyst on Agile delivery teams, gathering and documenting business requirements directly with stakeholders.
• Analyzed payments data (wires, ACH, clearing) from multiple source systems and mapped it into a standardized data layer, using SQL extensively.
• Designed high-level and low-level solution designs, then worked closely with developers to translate designs into functioning solutions — a continuous feedback loop between customer requirements and engineering delivery.
• Coordinated with stakeholders across divisions on cross-domain projects, aligning multiple teams toward shared delivery goals.

Senior Technical Business Analyst at Bank Audi S.A.L. (2010-03 – 2023-03)

• Acted as the technical point of contact translating AML/Compliance and Payments business requirements into technical solutions, directly supporting internal and regulator-facing customers.
• Designed high- and low-level solutions for AML and Payments platforms, producing detailed technical specifications and implementation guidelines used by delivery teams.
• Provided ongoing application support for compliance and payments solutions, troubleshooting production issues and driving them to resolution.
• Configured AML monitoring scenarios and supported customers through onboarding and go-live for new compliance and payments capabilities.
• Logged and tracked issues in Jira and Service Manager, and produced ad hoc data extracts and reports for stakeholders.
• Key implementations: Tonbeller Siron AML/KYC transaction monitoring and SironEmbargo SWIFT (MT/MX) monitoring across Lebanon, Egypt, and Jordan; SWIFT MT/MX and ACH payments platform; US FATCA and Global CRS regulatory reporting; Oracle Flexcube core banking rollout (Iraq) and interfaces program.

IT Business Analyst – Product Solution / Technical Consultant at MDSL – ITG Holding (2006-07 – 2010-02)

• Gathered and documented business requirements directly with customers, then defined implementation project plans, timelines, and deliverables.
• Delivered solution implementations and provided direct post-go-live customer support and issue resolution for banking and enterprise clients across the Middle East and Africa (including MTN, Bank Audi, BankMed, Abu Dhabi Islamic Bank).
• Performed solution upgrades and ongoing troubleshooting for signature verification, NOSTRO reconciliation, and operational risk applications.

IT Business Analyst / Programmer at Information Management Limited (2004-06 – 2006-07)

• Member of a software team developing and implementing a retail stock management solution, including purchasing and sales modules.

Bachelor of Engineering in Computer Communication Engineering – American University of Science and Technology (AUST) (2004)