Samia Ghezal

Entry-level Sales Development Representative with hands-on experience in outbound SaaS campaigns, account research, customer discovery, lead generation, CRM-style pipeline tracking, and customer-facing communication. Skilled at identifying ICPs, writing targeted outreach, qualifying needs, handling objections, booking conversations, maintaining clean records, and supporting sales teams with qualified pipeline development.

Founder and CEO at All Marketplaces (2024-04 – 2025-01)

• Conducted 25+ customer discovery conversations with vendors, marketplace users, and potential partners to validate demand, identify ICPs, and refine SaaS marketplace positioning.
• Prospected 120+ vendors, partners, and early adopters through targeted outreach, translating technical product capabilities into clear business outcomes and engagement hooks.
• Built outreach messaging for 3 buyer personas, improving clarity around customer pain points, objections, and product value.
• Tracked 60+ prospects, feedback items, and next steps across outreach, discovery, product validation, and partnership conversations.
• Secured 5+ investor, advisor, and accelerator conversations by presenting market opportunity, customer pain points, product value, and growth strategy.

Growth Specialist, Contract at Netguru (2019-08 – 2020-08)

• Supported outbound SaaS growth campaigns by researching accounts, sourcing leads, running cold outreach, and managing follow-up across 300+ prospects.
• Researched 100+ target accounts across SaaS and digital product verticals to identify buyer personas, business pain points, and stronger-fit outreach angles.
• Tested 6 outreach angles and value propositions, helping improve messaging relevance for technical and business decision-makers.
• Maintained structured prospect and activity records across 300+ leads, supporting pipeline visibility, reporting, and qualified sales/product handoffs.
• Collaborated with sales, product, and growth stakeholders across 4+ outbound campaigns to align messaging with customer pain points and product capabilities.

Customer Service Team Lead at Gabi Insurance (2018-07 – 2019-06)

• Promoted to lead a 6-person customer-facing team at a fast-growing InsurTech company, supporting service quality, response time, and retention in a high-volume environment.
• Handled 25+ escalations per week, resolving objections and complex customer concerns while coordinating with sales and operations.
• Coached team members through weekly quality reviews, improving consistency in communication, issue resolution, and process compliance.

Accounts Receivable and Dispute Specialist at Whirlpool (2018-02 – 2018-07)

• Managed a portfolio of 70+ B2B enterprise accounts, coordinating with finance, sales, logistics, and clients to resolve disputes and protect account relationships.
• Tracked and resolved 100+ account issues and dispute updates while maintaining accurate records and clear follow-up notes.

Bachelor of Arts in Business Management – University of Lodz