Samra Dzehverovic

Results-oriented licensed Life Insurance Agent with the Life Licence Qualification Program (LLQP) completed and an active FSRA Ontario Life Insurance Licence. Extensive background in customer service, client relationship management, administration, and business operations. Skilled at building trust, identifying client needs, explaining insurance solutions, and delivering outstanding client experiences.

Office Administrator & Client Relations at Jeff Construction (2005-01 – Present)

• Build lasting client relationships and respond to customer inquiries.
• Prepare estimates, invoices, and documentation.
• Coordinate appointments and project schedules.
• Resolve customer concerns professionally.

Customer Service Representative at State Farm (2002-01 – 2005-12)

• Assisted clients with insurance inquiries and policy information.
• Delivered excellent customer service and maintained accurate documentation.

Administrative Support at Correctional Service of Canada (1999-01 – 2001-12)

• Maintained confidential records and supported case documentation while ensuring accuracy and privacy.

Bachelor of Arts in Sociology & Statistics – University of Toronto