Samson Sebastian

Processed renewals, endorsements, and cancellations daily across 30–50 personal lines cases at TD Insurance — while consistently meeting sales, compliance, and quality targets. OTL licensed (FSRA Ontario). Now looking to bring that hands-on policy experience into a dedicated underwriting role.

Insurance Advisor - TD Insurance - Markham, ON

(2025-06)

• Consistently met or exceeded monthly sales targets by identifying coverage gaps across 30–50 daily client cases and recommending appropriate personal lines products in line with TD underwriting guidelines.
• Reduced policy error rates across renewals, endorsements, and cancellations by maintaining complete and accurate documentation, ensuring all files met regulatory audit requirements.
• Improved risk decision accuracy by analyzing client profiles, financial exposure, claims history, and insurance premiums to determine insurability and appropriate coverage levels for home and auto lines.
• Maintained compliance across the full policy lifecycle — from new applications through modifications, cancellations, and reinstatements — in strict accordance with operational procedures and provincial regulations.
• Worked independently and collaboratively under tight deadlines, managing a high-volume caseload while consistently delivering quality outcomes across sales, compliance, and customer satisfaction metrics.

Technical Support Advisor - Concentrix - Hamilton, ON

(2024-10 - 2025-06)

• Maintained data integrity across 50+ daily case records by accurately logging and documenting outcomes in internal systems — building the structured file management habits.
• Developed strong written and oral communication skills under high-volume, deadline-driven conditions by managing complex client cases independently and collaborating cross-functionally to resolve escalations.

Ontario Graduate Certificate - Predictive Analytics - Conestoga College (2024)

Ontario Graduate Certificate - International Business Management - Niagara College (2023)

Bachelor of Commerce - Finance & Taxation - BMCCA College (2021)