Samson Tesfalem

Dedicated and reliable Building Operator with over 11 years of experience in HVAC systems, preventative maintenance, and building automation across commercial, retail, and industrial settings. Skilled in managing work orders, resolving tenant issues, and supporting building safety and efficiency. Completed 5th Class Power Engineering training and actively pursuing certification. Known for prompt response, strong teamwork, and maintaining high operational standards.

Building Operator at Triovest (2013-11 – 2024-11)

• Maintained detailed and up-to-date records of all building operations, including maintenance logs, inspection reports, incident documentation, and service histories.
• Conducted routine inspections of mechanical systems to identify early signs of wear or malfunction, proactively performing repairs to prevent equipment failure.
• Monitored and tested water supply systems to ensure quality standards were met; coordinated timely treatment or remediation when required.
• Resolved tenant concerns promptly and professionally, enhancing satisfaction through clear communication, timely updates, and consistent follow-up on maintenance issues.
• Improved HVAC system efficiency by performing regular performance checks, adjusting controls, and replacing or repairing components as needed; contributed to managing the annual maintenance and operations budget.
• Oversaw building automation systems (BAS), ensuring optimal performance of integrated HVAC, security, and A/V equipment through continuous monitoring and troubleshooting.
• Ensured high cleanliness standards by coordinating janitorial services and enforcing sanitation and housekeeping protocols across common and back-of-house areas.
• Managed and monitored building security systems to maintain occupant safety, responding swiftly to any alarms, breaches, or security concerns.
• Built strong working relationships with tenants and property managers by addressing concerns with empathy and urgency, contributing to long-term tenant retention.
• Streamlined building operations by organizing, prioritizing, and overseeing routine and preventative maintenance tasks to minimize downtime and improve service response.