Samuel Oluleye

A visionary problem solver. As a Director of Operations Management and Continuous Improvement, I am skilled in driving strategic business growth and operational excellence. With over 7 years of experience, including senior management roles and a proven track record in diverse sectors, I excel in leading cross-functional teams, developing corporate communication strategies, and fostering stakeholder engagement.

My expertise in program management, project evaluation, and data analysis empowers me to deliver impactful results and enhance corporate brand and customer-centric culture. My commitment to continuous improvement and dynamic communication strategies positions me to contribute effectively to success in a global and rapidly evolving market.

Agile Project Manager Jan 2025 - Present

Coach Dan Consulting 

Spearheaded Agile project delivery for clients in SaaS and service industries, ensuring alignment between business goals and delivery teams.

● Facilitated Scrum, Kanban, and SAFe ceremonies (planning, reviews, retrospectives, PI planning) across cross-functional teams.

● Partnered with POs and stakeholders to manage roadmaps, define OKRs, and prioritize high-impact features.

● Coached teams and leaders on Agile best practices, fostering adoption of Lean principles and self-organizing behaviors.

● Used tools like Jira, Azure DevOps, Confluence, and Miro to drive transparency, velocity, and collaboration.

● Supported transformation efforts at both team and portfolio levels—leading change with empathy, data, and clarity.

Agile Coach | Operation & Project Manager Dec 2020 – October 2024

Dasosao 

Pioneered the development of e-commerce platforms and other SaaS for the business in the capacity of an Agile Coach & RTE and supervised cross-functional teams, including evaluating needs at each cadence.

• Standardizing backlogs and assigning appropriate staff to projects and tasks, managing regular training and mentorship to ensure timely completion of objectives. 
• Increased revenue by 600% from managing retail customer experience which increased revenue from 5 million to 30 million monthly 
• Ownership of ART portfolio of digital transformation that spans its multiple business subsidiaries
• Coach and mentor the GM, MD, and management staff to embrace servant leadership while interfacing with their employees and demonstrating key mindset shifts associated with being Lean-Agile 
• Accountable for the complete project life cycle for software, web app, and Mobile App from initiation to deployment, including several minor initiatives simultaneously while maintaining a predictability score of 98% with an 80% increase in staff performance.

• Championed the successful digitization of a substantial client database exceeding 3,000 before moving on to my role as the Director of Operations
• A pioneer in the creation and implementation of impactful social media and online platforms, rapidly emerging as the foremost business pipeline. This channel accounted for an impressive 70% of new client acquisitions weekly.
• Leverage my adeptness in Leadership technology and marketing steered a remarkable surge in the company's registered client base within a mere 2-month cycle time, underscoring my capacity to drive impactful outcomes.
• Facilitating adoption of LEAN Six Sigma and Scaled Agile Framework to enhance pre-planning readiness and prioritization, increasing staff performance by 150%

• Managed development of in-house web applications and a No-code mobile app within 1 month cycle time
• Database engineering using Xano and Appsheet platform used to manage 3800+ client records and counting. 

Krystal Digital Network Solutions Ltd

Contributed to developing Poise job portal App, a School portal platform for 45 schools, with rapid progressive levels of accountability, and successfully integrated Central Billing System for 104 government schools with +8 million active users across the nation.

• Ownership for creating a process framework, which was implemented throughout the organization, which increased production quality rating to 80% from 20% from
• Trained 200+ staff at a biannual company retreat

• Supervised 100 remote staff for a successful handover at the agreed timeline of 2 months
• Leveraged Agile and LEAN Six Sigma to reduce waste and business bottlenecks, with a 60% increase in production output
• Served as SME to teams, programs, and Leaders on Lean-Agile matters and improved the team's workflow using the Kanban board. This eliminated the ambiguity and misalignment of the tech department with management 
• Earned appointment to line manager for customer care department’s contract agents, managing more than 64 locations.
• Assisted with supervising 8 customer care agents' handling of complaints, delivering a 99.6% resolution rate over nearly 25,000 active issues.
• Served on planning and implementation Committee for Central Billing System for Federal schools, successfully launched with 8+ million active users and counting. 
• Account reconciliation officer for 102 schools after successful implementation of Central Billing Systems by my team, ensuring Anti-Money Laundering (AML) compliance with bursary departments of all Federal Unity schools 

Facility & Project Manager (Retail)

• Supervised the renovation of building premises, saving the business more than 20% of its budget in professional fees and reducing the project timeline from 6 months to 3 months.
• Created processes for maintenance and trained staff on procedures, reducing the number of weekly repairs.

• First Degree in a related field, complemented by a Master's Degree in Architecture.
• Certified in LEAN Six Sigma Green belt, showcasing expertise in continuous improvement methodologies.
• Completed training in customer service and professionalism at Poise Nigeria, emphasizing strong interpersonal communication skills.
• Proficient in project management, contract management, negotiation, critical thinking, presentation, creativity, and problem-solving, developed through professional experience and coursework.
• Skilled in research planning and data analysis, enhancing ability to make informed decisions and drive strategic initiatives.
• Well-versed in cross-functional management