Sana Stesina

Reliable and motivated logistics and customer service professional with experience in freight coordination, carrier communication, load scheduling, transportation documentation, automotive sales, and customer support. Experienced with CRM, LoadLink, Link Dispatch, and Microsoft Excel. Strong communication, organization, problem-solving, and negotiation skills with the ability to manage multiple priorities in fast-paced environments.

A dedicated team player who learns quickly, adapts easily to changing priorities, and consistently maintains a positive and professional attitude.

Freight Coordinator/Freight Organizer at Upper Canada Logistics (2024-01 – Present)

• Entered load and shipment information into the transportation management system (TMS)
• Coordinated load pickups and deliveries by maintaining regular communication with customers, carriers, and drivers via phone and email
• Monitored shipments to ensure on-time pickups and deliveries
• Matched available loads with qualified carriers, negotiated competitive rates, and confirmed transportation arrangements
• Used LoadLink, Link Dispatch, and Microsoft Excel to manage loads, carrier information, and shipment records
• Collected, verified, and processed Proofs of Delivery (PODs) and other transportation documents
• Maintained accurate shipment records and provided timely updates to customers and internal teams
• Resolved delivery issues and communicated shipment status to ensure smooth operations

Sales & Leasing Consultant at 401 Dixie Volkswagen (2020-01 – 2024-12)

• Assisted customers in selecting vehicles that met their needs, preferences, and budget
• Built strong relationships with customers by providing excellent customer service before, during, and after the sale
• Demonstrated vehicle features, arranged test drives, and answered questions about specifications, financing, and warranties
• Prepared sales paperwork and ensured all documentation was completed accurately
• Negotiated pricing and worked to achieve sales targets while maintaining customer satisfaction
• Followed up with prospective and existing customers by phone, email, and text to generate repeat business and referrals
• Maintained knowledge of current vehicle inventory, promotions, and financing options
• Coordinated with the finance and service departments to ensure a smooth vehicle delivery process
• Kept customer information and sales activities up to date in the dealership's CRM system
• Consistently delivered a professional and positive customer experience

Sales & Leasing Consultant at Mississauga Volkswagen (2020-01 – 2020-12)

• Assisted customers in selecting vehicles that met their needs
• Demonstrated vehicle features and arranged test drives
• Negotiated pricing
• Delivered a professional and positive customer experience

Sales Consultant at TJX Canada Winners (2016-01 – 2020-12)

• Provided friendly and professional customer service, assisting customers with product selection and inquiries
• Restocked merchandise and maintained organized, well-presented sales floor displays
• Ensured shelves, racks, and displays were fully stocked and visually appealing
• Maintained a clean, safe, and organized sales floor and fitting room area
• Processed merchandise returns and exchanges according to company policies
• Worked collaboratively with team members to achieve daily store goals and provide excellent customer service
• Assisted with opening and closing store duties as required

Floor Associate at Goodwill (2015-01 – 2016-12)

• Helped unload, sort, and process incoming donations
• Worked as part of a team to meet daily sales and productivity goals
• Followed store safety procedures and maintained a safe shopping environment
• Operated the cash register and processed customer purchases

Cashier / Drive-Thru at Tim Hortons (2012-01 – 2014-12)

• Provided friendly and efficient customer service in a fast-paced restaurant environment
• Processed customer orders accurately using a POS system and handled cash, debit, and credit transactions
• Prepared and served food and beverages while following quality and safety standards
• Maintained a clean, organized, and sanitary work area according to food safety guidelines
• Assisted with stocking supplies, inventory checks, and daily store operations
• Managed customer requests and resolved issues professionally
• Delivered food and products safely and on time while following traffic and company safety rules
• Worked effectively as part of a team during busy periods

Diploma in Hospitality & Tourism Program – Riga Tourism School (2001-09 – 2003-06)

High School Diploma in Business & Economics Program – Vilis Pludonis Kuldigas Gymnasium (1998-09 – 2001-06)