Area Manager - POPEYES - Portage la prairie, MB
(2019-11 - 2022-10)
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Followed through with client requests to resolve problems
- Took payment information and other pertinent information such as addresses and phone numbers to place Orders
- On boarded new employees with training and new hire documentation
- Approved regular payroll submissions for employees
- Managed inventory control, cash, store opening and closing procedures
Customer Service Assistant - WALMART - Portage la prairie, MB
(2019-03 - 2021-03)
- Help customers with different products they are looking for
- Help them understand the product and services offered by company
- Do exchange, replace or refund of products on daily basis
- Deal with complaints and compliments from customers
- Activation of phone cards and gift cards
- Handle all requests made for money orders
- Ensure high degree of customer satisfaction which is important to the growth of retail stores
- Handle and transfer all the calls for different departments at Walmart
Shift Supervisor - McDONALD'S - Portage la prairie, MB
(2021-05 - 2022-06)
- Prepared and served beverages such as coffee, tea and fountain drinks
- Performed general maintenance duties, including sweeping and mopping floors, wiping counter tops, and bringing the garbage to the dumpster
- Handling of cash during the change of shift and resolving the problems with the customers
- Served orders to customers at windows, counters, and tables
- Train new crew members on different stations
Screening Officer - Winnipeg Richardson International Airport - Winnipeg, MB
(2022-10 - 2026-04)
- Screened passengers and luggage
- Asked security questions of passengers
- Directed passengers through security equipment
- Reported suspicious activity to appropriate authorities
- Ensured a safe and respectful environment at all times
- Comply with safety measures
- Worked with passengers to ensure their needs, as well as security regulations, are met
