Sandra DiLorenzo

Strong analytical skills, great attention to details. Strong interpersonal skills. Highly autonomous. Highly adaptable, and team player. Strong communication skills. Fluent speaker in English, French & Spanish.

Visual merchandiser - Aubainerie

(2024-09)

• In store marketing set up: seasonal campaigns, promos, sale, etc..
• Styling mannequins.
• Outfitting of the walls and floor fixtures, following seasonal trends, and highlighting key items, volume items, etc...
• Daily up keep of visual standards: perfect folding, proper maintenance of garments, rotation, consolidation, etc...
• Staff coaching.
• Review of sales report, and taking action accordingly.
• Customer service.

Collections contact officer - Canada Revenu Agency

(2021-09 - 2024-09)

• Placing courtesy calls to taxpayers, informing them of their outstanding balances, and advising them on how to clear debt quickly.
• Demonstrating professionalism and empathy on every call.
• Keeping up to date with Federal and Provincial Income Tax laws. Applying them appropriately when on call with taxpayers, for personal and or business accounts.
• Daily clerical work: sending legal measure letters, sending requirement to pay letters to banks and employers, taking legal action, etc...
• Following up on accounts, and determining next actions to take.

Visual specialist - Reitmans Canada, HO

(2017-12 - 2020-03)

• In charge of creating storytelling through merchandising, based on seasonal concepts.
• Collaborating with key departments: buying, marketing, allocation, in order to align with developing and existing strategies.
• Utilizing programs such as Illustrator, Photoshop and InDesign, to create Visual documents for office and field team members.
• Weekly store visits, to test different merchandising strategies, and detect any visual and or marketing opportunities.
• Coaching in store staff on visual standards and brand expectations. Sharing best practices, that promote efficiency and problem solving.
• Daily sales report analysis, followed by strategic targeted action plans.
• Maintaining strong communication with other departments, such as, marketing, store planning, buying, in order to keep clear alignment on strategies and achieve commercial goals.
• Elevating storytelling in stores, by driving the brand forward through innovative and creative merchandising.

Field visual merchandiser/trainer - Reitmans Canada

(2015-02 - 2017-12)

• Coaching in store staff on visual standards and brand expectations. Sharing best practices, that promote efficiency and problem solving.
• Daily sales report analysis, followed by strategic targeted action plans.
• Maintaining strong communication with other departments, such as, marketing, store planning, buying, in order to keep clear alignment on strategies and achieve commercial goals.
• Elevating storytelling in stores, by driving the brand forward through innovative and creative merchandising.

Visual Manager - H&M Fairview Pointe-Claire

(2010 - 2015)

• Planning and accomplishing bi-weekly in store visual set-ups, involving: building props, updating marketing, styling mannequins, display of new merchandise, etc...
• Daily up keep of visual standards, in order to elevate customer's shopping experience.
• Staff coaching.
• Reviewing sales report. Execution of targeted action plan geared towards resolving gaps and opportunities at store level.
• Multitasking, managing visual and operational tasks, such as: schedules, deposits, checkout counter attendant, customer service, fitting room attendant, etc...

certificate - marketing - HEC Montreal (2021-01 - 2021-06)

DCS - fashion marketing - LaSalle College (2002 - 2005)