Visual merchandiser - Aubainerie
(2024-09)
- In store marketing set up: seasonal campaigns, promos, sale, etc..
- Styling mannequins.
- Outfitting of the walls and floor fixtures, following seasonal trends, and highlighting key items, volume items, etc...
- Daily up keep of visual standards: perfect folding, proper maintenance of garments, rotation, consolidation, etc...
- Staff coaching.
- Review of sales report, and taking action accordingly.
- Customer service.
Collections contact officer - Canada Revenu Agency
(2021-09 - 2024-09)
- Placing courtesy calls to taxpayers, informing them of their outstanding balances, and advising them on how to clear debt quickly.
- Demonstrating professionalism and empathy on every call.
- Keeping up to date with Federal and Provincial Income Tax laws. Applying them appropriately when on call with taxpayers, for personal and or business accounts.
- Daily clerical work: sending legal measure letters, sending requirement to pay letters to banks and employers, taking legal action, etc...
- Following up on accounts, and determining next actions to take.
Visual specialist - Reitmans Canada, HO
(2017-12 - 2020-03)
- In charge of creating storytelling through merchandising, based on seasonal concepts.
- Collaborating with key departments: buying, marketing, allocation, in order to align with developing and existing strategies.
- Utilizing programs such as Illustrator, Photoshop and InDesign, to create Visual documents for office and field team members.
- Weekly store visits, to test different merchandising strategies, and detect any visual and or marketing opportunities.
- Coaching in store staff on visual standards and brand expectations. Sharing best practices, that promote efficiency and problem solving.
- Daily sales report analysis, followed by strategic targeted action plans.
- Maintaining strong communication with other departments, such as, marketing, store planning, buying, in order to keep clear alignment on strategies and achieve commercial goals.
- Elevating storytelling in stores, by driving the brand forward through innovative and creative merchandising.
Field visual merchandiser/trainer - Reitmans Canada
(2015-02 - 2017-12)
- Coaching in store staff on visual standards and brand expectations. Sharing best practices, that promote efficiency and problem solving.
- Daily sales report analysis, followed by strategic targeted action plans.
- Maintaining strong communication with other departments, such as, marketing, store planning, buying, in order to keep clear alignment on strategies and achieve commercial goals.
- Elevating storytelling in stores, by driving the brand forward through innovative and creative merchandising.
Visual Manager - H&M Fairview Pointe-Claire
(2010 - 2015)
- Planning and accomplishing bi-weekly in store visual set-ups, involving: building props, updating marketing, styling mannequins, display of new merchandise, etc...
- Daily up keep of visual standards, in order to elevate customer's shopping experience.
- Staff coaching.
- Reviewing sales report. Execution of targeted action plan geared towards resolving gaps and opportunities at store level.
- Multitasking, managing visual and operational tasks, such as: schedules, deposits, checkout counter attendant, customer service, fitting room attendant, etc...
