Administrative Inventory Clerk at The Adecco Group (2021)
- Maintained accurate inventory records using inventory management software
- Received, inspected, and recorded incoming stock and materials
- Coordinated with suppliers and vendors to ensure timely delivery and correct quantities
- Managed data entry and filing of inventory-related documents and shipping records
- Assisted with administrative duties such as record keeping, and maintaining office supplies
Easyline Call Centre at TD Bank (2019)
- Responded to high-volume inbound calls, assisting customer with everyday banking needs and account inquiries
- Resolved client issues efficiently while ensuring a positive customer experience and adhering to bank policies
- Supported customers with online and mobile banking, including password resets and technical troubleshooting
- Promoted relevant banking products and services to meet client needs and contribute to team goals
- Accurately documented customer interactions in CRM systems while maintaining confidentiality and compliance standards
Call Centre Agent/Email Support at Minacs Worldwide (2010 – 2017)
- Responded to customer inquiries via phone and email, providing accurate information and timely resolutions
- Handled billing, technical, and service-related issues while maintaining a professional and customer-focused approach
- Drafted clear, personalized email responses in line with brand tone and support guidelines
- Logged all interactions in CRM systems to ensure proper follow-up and case tracking
Call Centre Agent at Minacs Worldwide (2001 – 2005)
- Assisted OnStar subscribers with billing inquiries, subscription payments, and account adjustments to ensure accurate service charges
- Resolved billing disputes and clarified charges related to service plans, helping to maintain high customer satisfaction
- Educated customers on billing processes and OnStar subscription options to prevent recurring issues
- Documented all billing interactions and resolutions accurately in CRM systems, adhering to company policies and privacy standards
