Sarah Kilby

Customer-focused and detail-oriented professional with 7+ years of experience in customer service, communications, office operations, and digital content support. Skilled at managing multiple priorities in fast-paced environments, assisting customers professionally, and maintaining organized workflows. Experienced with Adobe basics, Microsoft Office, Google Workspace, and creating customer-facing materials.

Adaptable, reliable, and eager to contribute to high-quality print and production services.

Director of Production - Mythic Table - Remote

(2022-03)

• Served as a primary point of contact for customer questions, feedback, and issue resolution.
• Coordinated multiple projects and workflows across teams while maintaining accuracy and organization.
• Prepared customer-facing communications and digital content for company platforms.
• Managed documentation and meeting notes to ensure smooth communication between departments.
• Assisted with troubleshooting technical and workflow issues in a fast-paced remote environment.

Director of Communications - Mythic Table - Remote

(2019-10 - 2022-03)

• Managed customer and community communications across multiple digital channels.
• Created newsletters, announcements, and customer-facing materials with strong attention to detail.
• Organized and delivered clear communications regarding company updates and product changes.
• Collaborated closely with leadership and team members to maintain efficient communication processes.

Community Manager - Blackbird Interactive Inc. - Vancouver, BC

(2012-03 - 2013-04)

• Responded to customer inquiries and concerns across social media and online platforms.
• Organized feedback, bug reports, and customer issues for internal development teams.
• Prepared and posted updates, announcements, and community materials.
• Supported quality control efforts through testing coordination and issue tracking.

Office Manager - East Side Games - Vancouver, BC

(2009-12 - 2013-04)

• Managed daily office operations for a 30-person workplace.
• Served as the first point of contact for calls, visitors, and incoming requests.
• Maintained office supplies, organized schedules, coordinated meetings, and supported administrative tasks.
• Helped maintain an organized and efficient working environment.

Customer Support Representative - Tiltproof / Full Tilt Poker - Vancouver, BC

(2007-05 - 2009-03)

• Provided phone and email customer support while resolving issues professionally and efficiently.
• Documented customer interactions and recurring issues accurately.
• Assisted customers with account concerns, escalations, and service inquiries.
• Maintained professionalism while handling high volumes of customer communication.

Marketing - Fleming College (2002 - 2002)