Sarah Mccarthy

Strategist with advanced problem-solving and creative thinking skills, fostering client relations through effective communication and adaptability. Committed to continuous learning while mentoring teams to achieve shared goals. Proven ability to manage complex tasks and drive successful operations in collaborative environments.

Agent - Globe Life - Remote, ON

(2025-01 - 2025-03)

• Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.
• Provided excellent customer service, demonstrating strong communication and interpersonal skills.
• Built positive relationships with customers through consistent follow-up communications.
• Attended team meetings regularly to discuss challenges faced by the department.
• Participated in ongoing training and development to enhance product knowledge and service skills.

District Merchandise Manager, Eastern Canada - Beeline Group - Remote, ON

(2015-10 - 2021-12)

• Trained and mentored merchandisers to maintain concessions and monitor sales at Old Navy in Eastern Canada.
• Partnered with Old Navy teams to ensure optimum sales results.
• Managed concessions, inventory, weekly stock taking, ordering, stock removal, and returns.

Senior Sales & Customer Service Representative - One Distribution / KSGB - Remote, ON

(2007-02 - 2018-01)

• Established a client base and built lasting relationships.
• Managed current accounts while discovering new retail opportunities.
• Tracked seasonal sales and accurately input orders through the warehouse.
• Ensured all orders were fulfilled and returns properly credited.

Department Manager - H&M - Toronto, ON

(2005-09 - 2007-01)

• Developed efficient processes for managing daily operations, supervising 40-50 employees on average.
• Oversaw product levels, service standards, and staff coverage.
• Directed sales, accounting, merchandising, displays, and garment flow in the Ladies' and Men's departments at Toronto Eaton Centre and Bloor Street locations.

Store Manager - Top of the World - Ottawa, ON

(2001-10 - 2005-07)

• Managed overall sales revenue and operational efficiency of the store, with annual sales of $15 million.
• Supervised 10-15 employees.
• Responsible for purchasing and selecting soft goods and fashion accessories.
• Assisted in sourcing and producing promotional items.
• Hired, trained, and developed staff.
• Achieved sales volume of $3.5 million per annum.
• Resolved conflicts to maintain customer satisfaction.
• Oversaw sales volume of $4 million annually.

LLQP - Life Insurance / Accident & Sickness - REMIC (2024-12)

Honors Baccalaureate - Fine Arts - University of Ottawa, ON (2005-01)

Diploma - Fashion Merchandising - Fanshawe College, ON (1999-01)

Courses - Marketing & Advertising - Fanshawe College, ON (1997-01)