Agent - Globe Life - Remote, ON
(2025-01 - 2025-03)
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.
- Provided excellent customer service, demonstrating strong communication and interpersonal skills.
- Built positive relationships with customers through consistent follow-up communications.
- Attended team meetings regularly to discuss challenges faced by the department.
- Participated in ongoing training and development to enhance product knowledge and service skills.
District Merchandise Manager, Eastern Canada - Beeline Group - Remote, ON
(2015-10 - 2021-12)
- Trained and mentored merchandisers to maintain concessions and monitor sales at Old Navy in Eastern Canada.
- Partnered with Old Navy teams to ensure optimum sales results.
- Managed concessions, inventory, weekly stock taking, ordering, stock removal, and returns.
Senior Sales & Customer Service Representative - One Distribution / KSGB - Remote, ON
(2007-02 - 2018-01)
- Established a client base and built lasting relationships.
- Managed current accounts while discovering new retail opportunities.
- Tracked seasonal sales and accurately input orders through the warehouse.
- Ensured all orders were fulfilled and returns properly credited.
Department Manager - H&M - Toronto, ON
(2005-09 - 2007-01)
- Developed efficient processes for managing daily operations, supervising 40-50 employees on average.
- Oversaw product levels, service standards, and staff coverage.
- Directed sales, accounting, merchandising, displays, and garment flow in the Ladies' and Men's departments at Toronto Eaton Centre and Bloor Street locations.
Store Manager - Top of the World - Ottawa, ON
(2001-10 - 2005-07)
- Managed overall sales revenue and operational efficiency of the store, with annual sales of $15 million.
- Supervised 10-15 employees.
- Responsible for purchasing and selecting soft goods and fashion accessories.
- Assisted in sourcing and producing promotional items.
- Hired, trained, and developed staff.
- Achieved sales volume of $3.5 million per annum.
- Resolved conflicts to maintain customer satisfaction.
- Oversaw sales volume of $4 million annually.
