Sarpreet Kaur
Licensed Security Guard
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About
Licensed Security Guard with experience in retail security and customer service. Skilled in CCTV monitoring, patrols, incident reporting, trespass enforcement, access control, verbal de-escalation, observation, documentation, and emergency response. Strong communication and conflict-resolution abilities with a proven commitment to maintaining safe and secure environments.
Experience
SECURITY GUARD (LCBO) - Allied Universal - Oshawa, ON
(2025-10 - 2026-02)
- Conducted interior and exterior patrols to deter theft, vandalism, and unauthorized activities.
- Monitored CCTV cameras and identified suspicious behaviour.
- Enforced trespass notices and addressed policy violations.
- Utilized verbal de-escalation techniques to manage conflicts and difficult situations.
- Prepared detailed incident reports, occurrence reports, and daily activity logs.
- Responded to security incidents, emergencies, and safety concerns.
- Maintained a visible security presence while providing excellent customer service.
- Observed and reported hazards, suspicious activities, and security breaches.
CUSTOMER SERVICE REPRESENTATIVE - Tim Hortons - Woodbridge, ON
(2024-10 - 2025-08)
- Delivered excellent customer service in a fast-paced environment.
- Processed cash, debit, and credit transactions accurately.
- Resolved customer concerns professionally.
- Demonstrated teamwork, communication, and reliability.
Education
Diploma - Personal Support Worker - Conestoga College (2026-04)
Diploma - Information Technology - Algoma University (2025-04)
Bachelor of Science - Maharaja Ganga Singh University (2020)
