Sarpreet Kaur

Licensed Security Guard with experience in retail security and customer service. Skilled in CCTV monitoring, patrols, incident reporting, trespass enforcement, access control, verbal de-escalation, observation, documentation, and emergency response. Strong communication and conflict-resolution abilities with a proven commitment to maintaining safe and secure environments.

SECURITY GUARD (LCBO) - Allied Universal - Oshawa, ON

(2025-10 - 2026-02)

• Conducted interior and exterior patrols to deter theft, vandalism, and unauthorized activities.
• Monitored CCTV cameras and identified suspicious behaviour.
• Enforced trespass notices and addressed policy violations.
• Utilized verbal de-escalation techniques to manage conflicts and difficult situations.
• Prepared detailed incident reports, occurrence reports, and daily activity logs.
• Responded to security incidents, emergencies, and safety concerns.
• Maintained a visible security presence while providing excellent customer service.
• Observed and reported hazards, suspicious activities, and security breaches.

CUSTOMER SERVICE REPRESENTATIVE - Tim Hortons - Woodbridge, ON

(2024-10 - 2025-08)

• Delivered excellent customer service in a fast-paced environment.
• Processed cash, debit, and credit transactions accurately.
• Resolved customer concerns professionally.
• Demonstrated teamwork, communication, and reliability.

Diploma - Personal Support Worker - Conestoga College (2026-04)

Diploma - Information Technology - Algoma University (2025-04)

Bachelor of Science - Maharaja Ganga Singh University (2020)