Operations Administrative Assistant at Northern Alberta Institute of Technology (2025-09 – Present)
- Provided operational and administrative support to Associate Deans across multiple academic programs within the department.
- Coordinated with administrative teams and internal stakeholders to support departmental operations and improve administrative efficiencies.
- Assisted with preparing and monitoring operating and capital budgets, tracking expenditures, and maintaining financial documentation.
- Gathered and reported enrolment data to support admissions planning and departmental targets.
- Supported recruitment, onboarding, payroll administration, and employment documentation processes, including contracts, appointment authorizations, and timesheet coordination.
- Assisted with the implementation of recruitment and retention initiatives to support program growth and student engagement.
- Coordinated administrative support related to facilities, equipment, and departmental resources to help maintain safe and effective learning environments.
- Handled confidential information related to staffing, budgeting, and performance matters with professionalism and discretion.
- Managed multiple priorities and shifting deadlines while maintaining accuracy and strong attention to detail in a fast-paced environment.
Business Operations Specialist at NorQuest College (2024-02 – 2025-07)
Supported program operations through administrative coordination, financial processing, records management, and front-line student support.
- Responded to student inquiries related to enrolment, waitlists, withdrawals, certificates, and program information in a professional and timely manner.
- Coordinated logistics and administrative support for meetings, events, and Program Advisory Committee activities.
- Processed invoices, maintained financial files, coordinated approvals, and supported accurate budget documentation.
- Ordered and managed program supplies and materials to support operational needs and program delivery.
- Prepared reports, evaluations, program materials, and operational documentation with strong attention to detail.
- Developed and maintained annual administrative procedures to support consistency and efficiency across program operations.
- Collaborated with faculty, students, vendors, and internal departments to support effective communication and service delivery.
- Adapted to changing operational priorities while managing multiple administrative responsibilities simultaneously.
Administrative Assistant at NorQuest College (2021-11 – 2023-03)
- Maintained credit and non-credit student records with accuracy and confidentiality.
- Assisted students with registration processes, program inquiries, and administrative support through phone, email, and in-person service.
- Troubleshot online registration issues and supported timely resolution of student concerns.
- Ensured compliance with FOIP requirements and institutional procedures while handling confidential information.
- Entered and maintained permanent academic records and student data.
- Supported high-volume administrative operations while maintaining strong customer service standards and attention to detail.
Customer Service Representative, The Core at NorQuest College (2021-12 – 2022-02)
- Delivered front-line customer service in a high-volume retail and student service environment.
- Processed student orders, managed inventory, and supported daily operational activities.
- Coordinated incoming and outgoing shipments and completed requisitions using PeopleSoft Finance.
- Responded to email and telephone inquiries professionally and efficiently.
- Worked collaboratively with staff and customers to support positive service experiences.
