Senior Operations Manager
Lumine Group Inc. - Toronto, ON Jun 2024 - Aug 2025
- Streamlined supply chain operations by cutting delivery times from 5 days to 3.5 days (30% faster) and reducing logistics costs by $120K (20%).
- Led a cross-functional team of 15, leveraging KPIs and workflow tools to substantially increase task completion rates and significantly reduce delays between departments, resulting in smoother coordination and improved overall performance.
- Introduced data-driven decision-making through sales and inventory dashboards live on google sheet, leading to a 15–20% improvement in operational efficiency and a notable rise in customer satisfaction scores, driven by faster response times and more accurate stock management.
Supply Chain Coordinator (Remote)
ProcureLink London Dec 2023 - May 2024
- Managed supply chain planning and purchasing for mid-sized and large clients, achieving 95% on-time delivery and cutting stock-outs.
- Rolled out ERP and collaboration tools (Odoo for inventory and Microsoft Teams for cross-team coordination), improving supply chain visibility and reducing communication delays by 30%.
- Built stronger supplier partnerships, lowering material costs and increasing service reliability to 98% on-time delivery.
- Created KPI dashboards with Power BI and Excel to track inventory, orders, and supplier performance, helping improve process efficiency
Operations Manager
Skcookks — Toronto, ON Aug 2019 - Nov 2023
- Launched and scaled a Nigerian-Canadian food brand, sustaining 10% year-over-year revenue growth.
- Directed and coached a team of 25+ employees, boosting retention through training and incentive programs.
- Ensured compliance with food safety and regulatory standards across all inspections.
- Reduced supplier costs significantly through strategic contract renegotiations.
- Increased online orders and reservations by 30% via targeted digital marketing campaigns.
- Conceived and executed The Bodega by SK, a retail supply chain pilot under SKCOOKKS, which:
- Optimized workforce scheduling and training, reducing overtime.
- Introduced a loyalty program that increased repeat customer purchases.
- Cut annual operating costs by 12% through vendor negotiations and expense reviews.
- Improved product availability through enhanced inventory forecasting and more effective stock management, ensuring consistent on-shelf presence and reduced shortages.
Merchandiser (Contract)
RDTS - Toronto, ON Aug 2017 - July 2019
- Coordinated product planning, inventory, and merchandising across multiple retail locations, Improving overall stock accuracy reliability.
- Ensured timely replenishment and maintained accurate pricing and promotions, greatly minimizing stock-outs and virtually eliminating pricing errors.
- Supported merchandising strategies that boosted product turnover and enhanced the overall customer shopping experience, as reflected in improved feedback scores.
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LEADERSHIP & GOVERNANCE
Board Member - City of Toronto Anti-Black Food Sovereignty Advisory Board (CABR) 2022 - Present
- Provide strategic input on food equity, restaurant sustainability, and community-driven food systems.
- Advocate for inclusive food policies supporting Black-owned food businesses.
Partner with city officials and grassroots organizations to promote equitable food access