Saurabh Batra

Dynamic professional with a strong foundation in business development and customer relationship management across financial services, technology, and logistics. Recognized for turning client challenges into long-term partnerships through empathy, active listening, and solution-oriented communication. Combines sales acumen with service excellence to drive retention, satisfaction, and growth.

Business Development Specialist – Customer Support & Account Growth - JP Morgan Chase – Payment Solutions

(2019-07 - 2025-06)

• Delivered exceptional service to merchants, resolving complex payment issues and ensuring seamless operations.
• Built long-term relationships through consultative engagement and proactive follow-ups.
• Supported large merchant accounts (>$6 M annual volume) with tailored solutions.
• Exceeded revenue targets and earned the Sales Award (2021) for excellence in client satisfaction.

Client Relationship Manager – Service & Retention - Drake International

(2019-01 - 2019-07)

• Managed client relationships across logistics and industrial sectors, ensuring responsive communication and satisfaction.
• Secured major contracts by focusing on service reliability and long-term partnership value.

Account Manager – Customer Experience & Support - Staples Business Advantage

(2018-07 - 2018-12)

• Supported mid-size business clients with order management, issue resolution, and product guidance.
• Maintained consistent communication to ensure smooth operations and repeat business.

Customer Success Consultant – Merchant Support & Retention - Moneris Solutions

(2016-10 - 2018-06)

• Provided hands-on support to merchants, resolving technical and transactional issues promptly.
• Built trust through consultative communication and personalized service.
• Recipient of the Self Leadership Achievement Award (2017) for outstanding customer engagement.

Bachelor of Business Administration - BBA - IIPM New Delhi