Saurabh Bharadwaj

Experienced operations leader with a strong background in customer relations and business management, skilled in developing and implementing efficient operational plans and policies. Proven ability to build and maintain relationships with stakeholders, drive process improvements, and manage high-performing teams. Ready to leverage expertise in operations management to support the success of the new team as a Desired JT.

Co-founder Technology operations - MEDILINKS CANADA

• Develop and implement operational plans and policies to support the company's mission and objectives.
• Manage day-to-day business operations, including customer service, vendor management, and quality control.
• Build and maintain relationships with customers, partners, and other stakeholders.
• Develop and implement customer service policies and procedures to ensure that customer needs are met in a timely and efficient manner.
• Work closely with other departments, including marketing and technology, to ensure that all aspects of the business are working together effectively.
• Identify opportunities for process improvement and implement changes to improve efficiency and effectiveness.
• Monitor customer satisfaction and take action to address any issues that arise.
• Develop and manage the company's customer care team, ensuring that team members are well-trained and motivated to deliver high-quality customer service.
• Participate in strategic planning and decision-making, contributing to the development of new products, services, and marketing initiatives.

Owner - ECOHUES PHARMACEUTICALS PRIVATE LIMITED

Having Clinic, Pathology and Pharmacy under the brand name of Aashirwad Clinic and Pharmacy where we provide health services including specialist doctor's consultation, pathology (In association of Pathkind Labs) and pharmacy

Operations Manager - Exelico Solution - Canada

(2020-10 - 2024-05)

• Create and execute plans for staffing service, technology and process improvements.
• Plan work schedules for around-the-clock operations and assign staff to accomplish daily work by providing for variations in workload.
• Hiring, training, and developing call center employees.
• Handling all facets of performance management including performance evaluations and corrective action.
• Create or update call center policies and procedures, and communicate with internal and external clients.
• Design and implement planning activities that ensure a successful operation.
• Develop, manage and motivate a strong, effective management team.
• Maintain the call center quality system with continual improvement and employee involvement.
• Nurture client relationships and uncover opportunities for additional client support.

Farm Manager - Exelico Solution

(2016-07 - 2016-09)

• Taking care of our ancestral farming land, where up to 3000 teakwood trees had been planted in my supervision.
• Also worked with real estate firms in the mean time.

Sales Officer - Cement Manufacturing Company Ltd - Darbhanda and Madhubani - Bihar

(2014-07 - 2016-09)

Manager Distribution - IDBI Federal Life Insurance Co. Ltd. - Sitapur

(2013-11 - 2014-06)

Insurance Manager - PNB METLIFE Insurance Co. Ltd - Lucknow

(2013-02 - 2013-10)

Assistant Business Development Manager - TATA-AIG Life Insurance Company - Lucknow

(2008-05 - 2013-01)

Financial Service Consultant - ICICI Prudential - Lucknow

(2007-02 - 2008-04)

Medical Representative - Novartis - Basti

(2000-12 - 2003-04)

MBA - Marketing And Finance - BBD National Institute of Technology & Management