Savannah Burgess

Food & Beverage Server with 6+ years of career experience in upscale bars, steakhouses and entertainment venues. Skilled in wine pairings, menu guidance, and managing dietary restrictions. Builds guest loyalty through personalized recommendations and attentive service, while maintaining compliance with food safety and responsible alcohol service standards, resulting in repeat business within high-volume dining environments.

Bartender at Cineplex (2023-12 – 2024-08)

• Delivered efficient, personable beverage service to diverse clientele in a fast-paced, high-energy environment.
• Prepared signature cocktails following standardized recipes to ensure consistent taste and presentation quality.
• Memorized rotating cocktail menu ingredients and garnishes to answer guest questions without referencing printed lists.
• Upsold appetizer and dessert courses by describing preparation methods and ingredient sourcing to curious guests.
• Coordinated with servers, support staff, and management to maintain timely and consistent service.
• Monitored guest alcohol consumption and intervened when necessary to comply with responsible service laws.

Lounge Server at Chop Steakhouse + Bar (2022-05 – 2023-09)

• Cultivated a welcoming, attentive dining experience by engaging guests professionally from arrival through departure.
• Upsold wine pairings and premium cocktails by recommending beverages that complemented individual steak and seafood orders.
• Guided guests through steak selections and demonstrated knowledge of steak doneness to support informed ordering decisions.
• Suggested pairing recommendations for entrees based on wine characteristics and guest taste preferences during tastings.
• Answered questions about gluten-free and vegetarian menu modifications for guests with specific dietary needs.

Dining Room Server at Milestones Bar + Grill (2018-06 – 2021-04)

• Introduced guests to seasonal beverages and menu offerings through knowledgeable and personalized recommendations.
• Promoted daily specials, seasonal offerings, and happy-hour selections to increase guest awareness and enhance the dining experience.
• Communicated accurate wait-time estimates and service updates to manage guest expectations effectively.
• Resolved guest complaints by offering alternative menu items and coordinating with kitchen staff promptly.
• Monitored table turnover times and adjusted service pace to maximize seating capacity during dinner.
• Built repeat guest relationships by remembering drink preferences and greeting returning customers by name.

Community Justice Services – Humber Polytechnic (2025-09)

Office Administration - Health Services – Sheridan College (2024-01 – 2025-12)