Scherrencia Casimir

Customer service professional with experience in client support, reception, retail, cashier operations, and administrative environments. Skilled in answering inquiries, handling requests, maintaining accurate information, and providing professional service. Reliable, organized, detail-oriented, and able to multitask in fast-paced environments.

Quality Associate at Amazon (2024-12 – 2025-12)

• Checked work carefully to ensure accuracy and quality.
• Followed established procedures and workplace guidelines.
• Identified and reported issues when necessary.
• Worked with team members to support daily operations.
• Managed tasks efficiently while meeting daily expectations.

Assistant Coordinator at Elderwood (2023-12 – 2024-11)

• Assisted residents with daily needs and responded to requests professionally.
• Communicated clearly with residents and staff.
• Supported daily operations while managing multiple responsibilities.
• Used patience, problem-solving, and teamwork to provide quality service.

Cashier at Rosa Store (2022-06 – 2023-11)

• Provided friendly customer service and answered questions professionally.
• Processed cash, debit, and credit transactions accurately.
• Handled customer concerns and requests.
• Supported daily store operations and customer needs.

Receptionist at Fournitures Plus (2021-06 – 2022-01)

• Welcomed customers and visitors in a professional manner.
• Answered questions and provided assistance.
• Handled requests and directed inquiries appropriately.
• Maintained an organized reception area.

Administrative Assistant at SOGEBANK (2020-09 – 2021-02)

• Prepared reports and supported daily administrative activities.
• Maintained accurate records and organized information.
• Assisted with customer requests professionally.
• Supported the team with documents and administrative tasks.

Administrative Assistant at Mix Network (2018-10 – 2020-08)

• Responded to customer inquiries by phone.
• Handled customer requests and transactions.
• Maintained records and supported daily operations.
• Provided professional and friendly customer service.

Bachelor's Degree in Economics and Finance – Institut des Hautes Études Commerciales et Économiques (2014 – 2018)