Sean Uniacke

Customer success and account management professional with 15+ years of experience growing recurring revenue and retention across B2B technology portfolios. Manages a $3M MRR portfolio of 300+ partner accounts, with 105% Net Revenue Retention, 90% logo retention, and product adoption lifted from 60% to 85%. Builds account business plans with defined KPIs and presents Quarterly and Executive Business Reviews to stakeholders from daily users to executives.

Senior Partner Success Manager at ScalePad (2024-07 – 2026-10)

• Managed $3M in Annual Recurring Revenue across 300+ partner relationships as primary contact, building personalized account business plans with Sales, Support, and Product that supported 105% Net Revenue Retention and 90% logo retention.
• Improved client retention by 18% by presenting Quarterly and Executive Business Reviews that aligned stakeholders on goals and the value delivered.
• Raised product adoption from 60% to 85% by segmenting accounts on product usage and renewal stage and running email nurture and lifecycle campaigns for the Lifecycle Manager platform.
• Grew Monthly Recurring Revenue by identifying renewal, upsell, and cross-sell opportunities and presenting value-based recommendations to clients.
• Reduced escalations and protected client satisfaction by tracking account health, CSAT/NPS, and renewal risk and driving corrective action with service desk and technical teams.
• Mentored Customer Success peers on stakeholder engagement, account planning, and account governance.

Senior Account Manager at Auvik Networks (2022-10 – 2023-12)

• Exceeded quarterly revenue targets by 20% and closed $190K CAD in annual revenue by selling network monitoring, cybersecurity, and threat-detection software to Managed Service Providers through consultative, relationship-first selling.
• Ranked among the top three performers for three consecutive quarters with a close rate above 30% by guiding technical and business stakeholders through clear, consultative conversations.
• Grew the client base by 15% by building new relationships through segmented email and CRM campaigns, trade-show engagement, and a referral program.

Global Partner Development Manager at N-able Technology (Passportal) (2018-01 – 2022-10)

• Led onboarding and renewals for 300+ mid-market and enterprise accounts, ensuring smooth technical implementations, SLA adherence, and high stakeholder satisfaction.
• Improved product adoption by 29% by redesigning partner onboarding with the executive and professional services teams, which accelerated time-to-value and removed barriers to adoption.
• Reduced client churn to under 10% by using usage-based segmentation and lifecycle outreach to spot risk early and aligning partners on shared success metrics and renewal outcomes.
• Grew Annual Recurring Revenue, Gross Revenue Retention, and Net Dollar Retention by analyzing usage data, reporting performance, and building strategic account business plans, surpassing retention and expansion targets for three consecutive years.
• Served as primary contact and product expert for 300+ SMB, mid-market, and strategic MSP accounts, partnering with account executives on proposals and account plans that drove upsell and cross-sell growth.

Senior Account Manager at Cadeon Inc. (2016-12 – 2018-01)

• Achieved 20% annual sales growth by combining account planning, account penetration, and new client acquisition.
• Closed 14% above the team average by leading client communication and B2B contract negotiation from discovery through close.
• Built trust with stakeholders in the analytics and data-driven insights sector by evaluating technical challenges and leading regular business reviews for strategic clients.

Director, Sales & Marketing at Full Circle Data Services (2014-12 – 2016-11)

• Generated $1.5M+ in new pipeline revenue by implementing account and sales strategies that consistently surpassed annual revenue targets.
• Generated $50K in first-year revenue by leading a profitable product-launch marketing campaign.
• Achieved a 98% Net Retention Score through consistent stakeholder communication and needs-based account management.
• Improved team performance and accountability by hiring, training, and coaching a sales team.

Senior Key Account Executive at Peloton Computer Enterprises (2012-09 – 2014-11)

• Generated $500K in business growth by creating strategic account business plans for 23 client accounts.
• Exceeded annual sales targets by 15% and generated $5M+ in revenue through consultative problem-solving.
• Built relationships with key oil and gas clients, including Suncor Energy and Canadian Natural Resources, by recommending tailored software and IT infrastructure solutions.

Bachelor of Arts in Political Science & International Relations – University of Calgary

Land Contracts and Administration – Southern Alberta Institute of Technology (SAIT)

E-Commerce Solution Developer Diploma (Honors) – The Institute for Computer Studies