A human‑centered coordinator who brings clarity, alignment, and compassion to people‑focused programs in large, mission‑driven organizations.
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I’m a human‑centered coordinator who brings clarity, alignment, and calm to people‑focused programs. I thrive in large, mission‑driven organizations where I can support teams, communicate expectations clearly, and help create smooth, meaningful experiences for participants and staff. I’m at my best when I’m connecting people, improving processes, and making complex experiences feel intuitive and welcoming.
Amerispec — Hamilton, ON | Sept 2023 – Present
I coordinate large‑scale national energy programs by managing workflows, ensuring data accuracy, and supporting cross‑functional teams.
Lead day‑to‑day coordination of a complex national program portfolio, ensuring smooth operations and timely deliverables.
Manage quality assurance for high‑volume data files, troubleshooting issues and maintaining system integrity across a national network.
Collaborate with major stakeholders (including Enbridge and NRCan) to ensure program submissions meet federal and provincial standards.
Develop and deliver training materials to improve team performance, compliance, and consistency across the organization.
Strengthen internal processes by identifying workflow gaps and implementing improvements that enhance clarity and efficiency.
Amerispec — Hamilton, ON | Oct 2017 – Sept 2023
I provided customer‑focused guidance to homeowners navigating technical rebate programs, combining communication skills with data‑driven assessments.
Delivered clear, supportive consultations to help clients understand energy‑efficiency programs, next steps, and eligibility requirements.
Conducted detailed home assessments, identifying energy gaps and providing data‑backed recommendations for improvement.
Operated as a sole proprietor, managing all business administration, financial records, scheduling, and tax compliance.
Built strong client relationships through clear communication, professionalism, and a human‑centered approach.
Ensured accuracy and compliance in all documentation submitted to national and provincial energy programs.
Bachelor of Commerce (Minor in Sustainability)
McMaster University — Expected 2025
Focus on organizational systems, sustainability, and business operations.
2023
Training in data integrity, process improvement, and systematic validation.
Natural Resources Canada — 2018
Technical certification emphasizing assessment, documentation, and client guidance.
