IT Support - Curtiss-Wright Defence Company
(2026-03 - 2026-06)
- Provided 1st and 2nd level On-site Support for Windows 10 and 11 and Office 365
- Responded to emails, tickets, and clients through Teams, remote assistance, or in person.
- Set up user accounts in Active Directory for password resets and installed physical monitors, docking stations, and network connections.
- Configuration of network ports, server racks, and tested network drops.
- Upgraded, maintained, and troubleshooted personal computers and peripheral devices.
- Supported Microsoft Office Suite, Edge, Internet Explorer, OneDrive, and Google Chrome
- Provided IT training and guidance to users and colleagues.
- BitLocker Recovery and setup of encrypted keys
Consultant - DND (Department of National Defence) - Ottawa
(2025-04 - 2025-07)
- Reviewed network monitoring alerts using monitoring tools at a national level and responded accordingly.
- Coordinated National situational awareness events, and sent out informational Advisories to users across the board
- Set up video conferencing AV, MS team meetings and Crestron Devices
- Responded to events and coordinated responses from service providers in support using the ITIL incident management process.
- Responded directly to events, phone calls, emails, alerts, and notifications from users and stakeholders supported domestic and deployed operations.
- Routed incidents to internal providers for national telecommunications systems, and routed incidents to SSC and other external providers for escalations.
- Supported the National Capital Region (NCR) Service Desk (SMC) and responded to incidents and coordinated classified IT-related events for NCR users or applications.
- Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.
Consultant - IRCC (Immigration, Refugee, and Citizenship Canada) - Ottawa
(2022-12 - 2024-03)
- Managed users efficiently through Microsoft Entra and Intune
- Set up video conferencing AV, MS team meetings and Crestron Devices
- Executed backup and imaging processes for Windows 10 and 11 systems Facilitated smooth migration to Office 365 and upgraded Windows environments
- Installed and removed audio-visual equipment as necessary
- Provided first-line support and troubleshooting for conference rooms
- Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.
Migration Specialist Lead and On-Site Support - Health Canada - Ottawa
(2020-01 - 2020-05)
- Oversaw user migrations from Windows 7 to Windows 10, ensuring minimal disruption
- Delivered technical assistance and support via phone, email, and in-person interactions
- Installed hardware label printers and facilitated video conferencing meeting setups
- Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.
Migration Specialist - Neptec / MDA - Ottawa
(2019-06 - 2019-11)
- Executed user migrations following the merger from Neptec to MDA
- Upgraded all users' computers to Windows 10, enhancing system performance
- Provided technical support through phone, email, and in-person assistance
- Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.
IT Support - Privy Counsel Office - Ottawa
(2018-05 - 2018-09)
- Delivered exemplary service over the phone, through email, and in-person to the Prime Minister's Office
- Assisted clients in resolving technical issues within a Windows 10 environment
Contractor - Global Affairs - Ottawa
(2018-01 - 2018-04)
- Supported the Consular and ROCA teams in application support
- Actioned tickets efficiently within the Remedy ticketing system
- Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.
- Upgraded all users' computers to Windows 10, enhancing system performance
- Provided technical support through phone, email, and in-person assistance
Desktop Support Second Level Desktop Analyst - University of Ottawa Heart Institute
(2015-06 - 2016-04)
- Upgraded all users' computers to Windows 10, enhancing system performance
- Provided technical support through phone, email, and in-person assistance
- Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.
Second Level Desktop Analyst - DND - Ottawa
(2013-12 - 2014-07)
Delivered technical services for the Windows 7 Desktop Renewal Project at DND
- Upgraded all users' computers to Windows 10, enhancing system performance
- Provided technical support through phone, email, and in-person assistance
- Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.
Second Level Desktop Analyst - Elections Canada - Ottawa
(2010-07 - 2012-11)
Provided essential desktop support services to Elections Canada
- Upgraded all users' computers to Windows 10, enhancing system performance
- Provided technical support through phone, email, and in-person assistance
- Configured devices such as desktop PC's, laptops, tablets, monitors, KVM switches, network and standalone printers, scanners, and peripherals.
