Customer Service Manager (CSM) / Cashier - Walmart - Edmonton, AB
(2025-01 - 2026-06)
- Supervise a front-end team of up to 15 cashiers and customer service associates per shift, ensuring optimal coverage and smooth daily operations.
- Resolve complex customer escalations with a calm, professional approach, consistently securing positive guest outcomes.
- Audit cash drawers, conduct secure vault drops, and investigate register discrepancies to enforce strict financial compliance.
- Partner with store leadership to execute daily operational goals, onboard new hires, and enforce safety protocols.
Night Supervisor - A&W - Edmonton, AB
(2024-09 - 2025-01)
- Promoted to management after four months of consistent performance to oversee all overnight operations, staff, and logistics.
- Managed restaurant opening and closing checklists, ensuring full compliance with food safety, sanitation, and health guidelines.
- Reconciled daily sales reports, verified cash floats, and prepared secure bank deposits with zero discrepancies.
- Directed the nightly team, delegating cleaning, food preparation, and restocking tasks to ensure a smooth morning transition.
- Prepared food and beverages quickly and accurately, even during high-volume periods.
Cashier / Team Member - A&W - Edmonton, AB
(2024-05 - 2024-09)
- Promoted to Night Supervisor within four months based on strong work ethic, punctuality, and leadership potential.
- Handled high-volume cash and digital transactions accurately across drive-thru and front-counter POS terminals.
- Maintained high speed-of-service standards during peak rush hours while delivering friendly, high-quality customer service.
Administrative Assistant - ASAPP Info Global Services Pvt. Ltd. - Delhi, India
(2021 - 2023)
- Managed daily office operations, coordinated executive calendars, and maintained digital filing systems to improve data retrieval speed.
- Handled client inquiries via phone and email, routing communications to the appropriate departments and resolving basic administrative issues.
- Prepared detailed weekly operational reports, managed office supply inventory, and assisted with internal bookkeeping tasks.
