Selamawit Araya

Experienced Administrative Support IV with extensive experience providing administrative and operational support across multiple Alberta Health Services programs, including Palliative Home Care, Movement Disorders & Neuroscience, Consult and Treat (CATT), Foothills Medical Centre Transition Services (FMC TS), and Seniors North Community Health. Proven ability to coordinate patient care, manage referrals, schedule complex clinics, maintain electronic medical records, and support multidisciplinary healthcare teams in fast-paced clinical environments. Recognized for exceptional customer service, professionalism, attention to detail, and the ability to manage multiple priorities while maintaining confidentiality.

Proficient in Connect Care (Epic), Netcare, Clinibase, Millennium, and Microsoft Office 365. Fluent in English, Arabic, and Tigrinya.

Administrative Support IV - Alberta Health Services - Palliative Home Care - South Palliative Team & Airdrie Home Care

• Provide comprehensive administrative support to physicians, nurses, case managers, and multidisciplinary healthcare teams.
• Coordinate daily office operations to support quality patient care.
• Process patient referrals and maintain accurate documentation using Connect Care.
• Answer and triage high-volume telephone calls from patients, families, physicians, and community partners.
• Monitor shared departmental email inboxes and respond promptly to inquiries.
• Schedule patient appointments, staff meetings, and provider calendars.
• Scan and upload confidential patient documentation into electronic medical records.
• Prepare daily operational reports and monitor workflow exceptions.
• Process employee scheduling requests, payroll corrections, education requests, and timekeeping documentation.
• Coordinate onboarding activities for new employees.
• Maintain relief equipment inventory and tracking.
• Organize multidisciplinary meetings and contracted provider meetings.
• Support leadership with daily administrative and operational activities.

Administrative Support IV - Alberta Health Services - Foothills Medical Centre - Foothills Medical Centre

• Coordinate outpatient specialty clinics for neurologists and physicians.
• Schedule new consultations and follow-up appointments.
• Register patients and verify demographic and health information.
• Process incoming referrals efficiently.
• Review clinical documentation to ensure patient records are complete.
• Update patient information using Clinibase, Millennium, Connect Care, and Alberta Netcare.
• Obtain Personal Health Numbers (PHNs) and assign Unique Lifetime Identifiers (ULIs) when required.
• Prepare clinic documentation and maintain accurate patient records.
• Communicate with physicians, referring offices, patients, and healthcare providers to coordinate care.

Administrative Support IV - Alberta Health Services - Consult and Treat Team (CATT)

• Provide front-line administrative support within a busy community mental health program.
• Answer, screen, and direct incoming telephone calls.
• Process referrals and maintain electronic client records using PARIS.
• Complete client admission and discharge documentation.
• Monitor voicemail, communication sheets, and fax correspondence.
• Coordinate communication between multiple clinical sites.
• Verify staff schedules and direct inquiries appropriately.
• Maintain confidentiality while supporting efficient daily operations.

Administrative Support IV - Alberta Health Services - Foothills Medical Centre - Foothills Medical Centre

• Provide administrative support for patients transitioning from hospital to community care.
• Coordinate referrals, appointment scheduling, and discharge documentation.
• Communicate with physicians, nursing staff, community providers, patients, and families.
• Maintain accurate electronic medical records and patient information.
• Support interdisciplinary teams to ensure timely and coordinated transitions of care.
• Prioritize urgent requests while maintaining high standards of customer service and confidentiality.

Administrative Support IV - Alberta Health Services - Seniors North Community Health

• Provide administrative support to multidisciplinary teams serving older adult populations.
• Schedule patient appointments and coordinate referrals.
• Maintain electronic medical records and update patient information.
• Respond professionally to patient, family, and provider inquiries.
• Support daily clinic operations through efficient scheduling, documentation, and communication.
• Assist healthcare teams in delivering timely, patient-centered services.

Bachelor of Business Administration - Business Administration with Minor in Accounting - Ahfad University for Women