Selena Han (Selenah)

Strategic and results driven professional with a passion for implementation and continuous improvement. I thrive in dynamic environments and remain dedicated to expanding my expertise while adapting to evolving business needs. With a strong analytical mindset, I focus on preventing charge-offs, mitigating losses, and maintaining a consultative approach to resolve complex matters, balancing tactical execution with strategic foresight.

Legal and Recovery - Accounts Manager - BMO Bank of Montreal

(2017-04)

• Manage and resolve complex legal accounts, ensuring timely settlements and compliance.
• Maintain risk assessments and implement collection recovery strategies with the law firms and customers.
• Collaborate with law firms on unsecured pre-judgment, post-judgment and mortgage deficiency accounts in an efficient manner.
• Approve invoicing legal services within authorized limits.

Senior Collector - Veritas Alliance Inc.

(2016-10 - 2017-04)

• Negotiated settlements and payment arrangements with clients.
• Conducted risk assessments and implemented recovery strategies.
• Maintained high-performance metrics through effective communication and follow-up.

Pre-Litigation Specialist - Sauvageau & Associates

(2015-01 - 2016-09)

• Managed pre-litigation accounts and prepared cases for legal action.
• Analyzing client financials to develop feasible repayment plans and ensure compliance with legal and regulatory standards.
• Collaborated with counsel to review account status and provide informed recommendations and insights on the appropriate collections or legal processes.

Collections Supervisor - International Credit Experts Inc.

(2014-02 - 2014-12)

• Supervised collection teams and provided training on tracing and recovery techniques.
• Monitored performance and optimized collection strategies.
• Conducted account reconciliations and risk analyses.

Senior Collector - NCO Financial Services Inc.

(2012-07 - 2014-02)

• Managed high-volume delinquent accounts using dialer systems.
• Negotiated payment schedules and maintained client satisfaction.
• Consistently exceeded recovery targets through strategic account management.

Honours B.A. - Sociology and Law & Society - York University (1990 - 1994)