Seli Hacali

Registered Social Service Worker with over five years of experience supporting individuals experiencing homelessness, mental health challenges, substance use, housing instability, and complex barriers. Experienced in crisis intervention, trauma-informed care, harm reduction, case management, staff supervision, and community outreach. Recognized for building strong client relationships, leading teams effectively, and collaborating with community partners to improve client outcomes.

Supervisor Community Services and Outreach - Mission Services Hamilton - Willow's & Emma's Place

(2024-12)

• Provide day-to-day leadership within community programs supporting women experiencing homelessness, mental health challenges, substance use, poverty, and other complex barriers.
• Guide frontline staff in responding appropriately to client needs, behavioural concerns, crisis situations, and safety-related incidents.
• Support staff in applying trauma-informed, harm-reduction, and client-centred approaches in their interactions with clients.
• Coordinate communication between staff, management, community partners, and other service providers to promote continuity of care.
• Assist with complex client situations by assessing immediate needs, identifying appropriate supports, and facilitating connections to community resources.
• Review and support accurate incident reporting, shift documentation, and client-related communication.
• Promote a safe, respectful, and inclusive environment while balancing client autonomy with program expectations and safety requirements.
• Provide coaching and problem-solving support to staff navigating challenging client interactions.
• Advocate for clients facing systemic barriers to housing, healthcare, income, mental health, and addiction services.
• Contribute to the effective daily operation of residential and community-based programs.

Integrated Hepatitis C Outreach Worker / Patient Health Navigator - Wayside House of Hamilton

(2025-06)

• Provide outreach, education, and support to individuals at risk for or living with Hepatitis C
• Getting individuals with Hepatitis C on treatment
• Conduct testing for Hepatitis C, HIV, and Syphilis in the community
• Conduct client assessments and facilitate referrals to healthcare and community services
• Support clients through screening, treatment, and follow-up processes
• Deliver harm reduction education and overdose prevention support
• Advocate for clients and reduce barriers to healthcare, housing, and income supports
• Assist clients securing shelter spaces
• Referring clients to healthcare providers and other services
• Conduct trainings and education sessions for peer support workers

Addictions Case Manager - Wayside House of Hamilton

(2024-09 - 2025-06)

• Provided case management and client-centred support to individuals experiencing substance use and related social, mental health, and housing challenges.
• Conducted assessments, developed individualized support plans, and coordinated referrals to community and healthcare services.
• Supported clients with harm reduction, housing stability, healthcare navigation, and access to community resources.
• Maintained accurate and confidential case notes, documentation, and service records.
• Advocated for clients and collaborated with interdisciplinary teams and community partners to support client goals and wellbeing.

Client Advocate - Mission Services

(2020-11 - 2024-11)

• Built supportive relationships with women experiencing homelessness, trauma, mental health concerns, substance use, and significant social barriers.
• Conducted regular client engagement and wellness check-ins to identify immediate concerns and provide appropriate support.
• Assisted clients with housing applications, healthcare access, identification, income supports, and other essential services.
• Responded to crisis situations using calm communication, active listening, de-escalation, and safety-focused interventions.
• Advocated for client needs while respecting individual choice, autonomy, dignity, and confidentiality.
• Connected clients with internal programs and external community organizations based on their individual circumstances.
• Supported clients in developing practical goals and identifying realistic steps toward greater stability and independence.
• Documented client interactions, concerns, incidents, and relevant follow-up information in accordance with organizational procedures.
• Worked collaboratively with colleagues to maintain a safe and supportive environment.

Residential Counselor - Salvation Army Lawson Ministry

(2022-09 - 2024-10)

• Provided direct residential support to individuals with developmental disabilities in a structured, person-centred living environment.
• Assisted residents with activities of daily living while promoting independence, choice, dignity, and quality of life.
• Supported individuals in developing and maintaining daily routines based on their individual abilities, preferences, and needs.
• Provided emotional and behavioural support and responded appropriately to changing needs within the residential setting.
• Encouraged residents to participate in meaningful activities, social opportunities, and community-based experiences.
• Supported community integration by assisting individuals to access recreational, social, and community activities.
• Observed and communicated changes in residents' behaviour, mood, functioning, and overall well-being to appropriate team members.
• Followed individualized support plans, organizational procedures, and safety protocols when providing care.
• Maintained professional documentation regarding resident support, daily activities, incidents, and relevant observations.
• Worked collaboratively with colleagues and other professionals to provide consistent and individualized support.
• Built positive relationships with residents while maintaining professional boundaries and respecting individual autonomy.
• Promoted a respectful, inclusive, and safe residential environment.

Women's Advocate - YWCA TLP Program

(2021-04 - 2022-05)

• Supported individuals transitioning toward greater housing stability and independence.
• Assisted clients with establishing routines, identifying goals, accessing resources, and navigating community services.
• Provided practical and emotional support to individuals experiencing housing instability and complex social circumstances.
• Encouraged clients to develop skills and strategies that promoted self-sufficiency and long-term stability.
• Assisted with conflict resolution and responded to concerns within the residential environment.
• Maintained appropriate boundaries while developing trusting and respectful working relationships.
• Collaborated with community organizations and service providers to support client goals.
• Completed required documentation and communicated relevant client information to the team.

Honours Bachelor - Community Health - Wilfrid Laurier University (2025)

Certificate - Mental Health and Substance Use - Conestoga College (2024)

Diploma - Social Service Worker - Mohawk College (2020)